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Supervisor with English

Pontica SolutionsAbout the company

  • Opolska 110, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Pontica Solutions

Opolska 110


Your responsibilities

  • Organize the customer support team, gather and centralize knowledge.

  • Responsible for the team performance; improve their skills and KPIs.

  • Handle escalated issues, research requests and focus on delivering world-class service to the clients.

  • Execute weekly reporting, monthly presentations, and quality evaluation.

  • Participate in reviewing processes and workflow to diagnose areas for improvement.

  • Establish regular communication and collaboration with the Team Manager and the client.

  • Meet predetermined targets and represent the company in a professional manner.

Our requirements

  • Senior Customer Support Specialist; experience as a Supervisor/Shift Leader or a relevant role in the BPO sector will be a plus.

  • Strong organizational and management skills with the ability to prioritize time effectively.

  • Excellent communication and problem-solving skills.

  • MS Office, in particular, Excel.

  • Fluent in English.

  • Tech-savvy, reliable, positive, and target-driven professional able to manage tasks with a sense-of-urgency.

What we offer

  • Base salary + performance bonus. Referral bonuses.

  • Full training – provided by the client.

  • Additional health insurance and sports card.

  • Open-minded management team promoting innovation, personal and professional development.

  • Permanent employment; full-time.


  • sharing the costs of sports activities

  • private medical care

  • fruits

  • integration events

About Us

Pontica Solutions is an award-winning Bulgarian BPO company that offers great opportunities for young professionals. We have managed to create a sustainable and people-oriented team and to concentrate our expertise in quality.

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.

Join our brand new team in Krakow and work with amazing minds that change the way goods are delivered in urban areas.