- Opolska 110, KrakówKraków, Lesser Poland
- Offer expired a month ago
- Remote recruitment
- contract of employment
- specialist (Mid / Regular)
Organize the customer support team, gather and centralize knowledge.
Responsible for the team performance; improve their skills and KPIs.
Handle escalated issues, research requests and focus on delivering world-class service to the clients.
Execute weekly reporting, monthly presentations, and quality evaluation.
Participate in reviewing processes and workflow to diagnose areas for improvement.
Establish regular communication and collaboration with the Team Manager and the client.
Meet predetermined targets and represent the company in a professional manner.
Senior Customer Support Specialist; experience as a Supervisor/Shift Leader or a relevant role in the BPO sector will be a plus.
Strong organizational and management skills with the ability to prioritize time effectively.
Excellent communication and problem-solving skills.
MS Office, in particular, Excel.
Fluent in English.
Tech-savvy, reliable, positive, and target-driven professional able to manage tasks with a sense-of-urgency.
What we offer
Base salary + performance bonus. Referral bonuses.
Full training – provided by the client.
Additional health insurance and sports card.
Open-minded management team promoting innovation, personal and professional development.
Permanent employment; full-time.
sharing the costs of sports activities
private medical care
Pontica Solutions is an award-winning Bulgarian BPO company that offers great opportunities for young professionals. We have managed to create a sustainable and people-oriented team and to concentrate our expertise in quality.
In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.
Join our brand new team in Krakow and work with amazing minds that change the way goods are delivered in urban areas.