Support Analyst L2 – Service Delivery

Your responsibilities

JOB BRIEF

We are looking for an Application Support Analyst to join our talented team of techies to provide 24/7/365 support to our existing high profile (and rapidly growing!) customer base in a fast-paced real time environment.

RESPONSIBILITIES

- Manage & adhere to customer SLA’s striving to achieve the highest level of system availability

- Proactively monitor Amelco systems using tools to assess the health and availability of services, respond to and resolve issues therefore minimising the impact on production systems

- Key role in executing the Incident Management process following best practice throughout the lifecycle of an incident from identification to closure with focus on root cause analysis

- Perform & monitor Operational house-keeping tasks

- Manage & monitor the Service Incident queue to ensure SLA’s and KPI’s are achieved

- Liaising with the Project Delivery Teams regarding any escalated Service Incidents & providing regular feedback to the customer on progress of issues

Our requirements

What we offer

About Us

Amelco is a well-established software development company who provides platforms covering the sportsbook, lottery, casino, virtual and financial trading markets. We believe quality, ability and determination are vital ingredients in delivering success at Amelco. Character and personality are not only reflected in who you are but what you do, and we want people who can leave their imprint on our technology. Working in an ever-changing market sector; we will give the right individual/s the opportunity to help deliver cutting edge technology in a fun, lively environment. We have continued our successful growth by partnering with the best Gaming Companies in the world while growing into a multi-million-pound turnover company which is still in private hands.

If you are interested, please send your CV in English via Aplikuj button below.