Trustwave Poland Sp. z o.o.

Support Analyst [Online Recruitment]

Trustwave Poland Sp. z o.o.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

To wyróżnienie ofert oznacza, że cały proces rekrutacyjny jest prowadzony zdalnie. Dowiedz się więcej
Rekrutacja zdalna

Trustwave Poland Sp. z o.o.

Prosta 51

Warszawa

top
About us
 
SecureTrust, a Trustwave division, leads the industry in innovation and processes for achieving and maintaining compliance and security. SecureTrust delivers world-class consulting, compliance and risk assessment services and solutions for the enterprise market as well as tailored merchant risk management programs and solutions for merchant program sponsors around the globe. For more information, visit www.securetrust.com

The Support Analyst position is a member of the Compliance Support team. The ideal candidate will have a strong customer service background, understanding of networking, a strong desire to grow in the area of Information Security, and an ability to investigate, understand, and explain technical aspects of compliance requirements to technical and non-technical individuals. In addition to possessing technical knowledge, a Support Analyst interacts extensively with customers and partners using polite professional etiquette.

Support Analyst
Phone, Email,Chat Support / Call Center / Support Position
Working time pattern: FULL TIME, Shift System
Flexibility is a MUST, Monday-Sunday.
Location: Warsaw, office at Prosta 51 Street

Your Responsibilities:

  • Interface with a variety of customers over the phone and via email, in a polite, positive, and professional manner
  • Respond to needs and questions of customers concerning their compliance requirements
  • Take responsibility for customer satisfaction
  • Respond in a timely manner (within documented SLAs) to clients and internal colleagues
  • Document actions in tickets to effectively communicate information internally and to customers
  • Resolve problems independently; understand and follow escalation procedures
Strongly Desired Experience:
  • Excellent customer service skills
  • Excellent analytical thinking and problem-solving skills
  • Ability to clearly communicate technical issues in a short and concise manner, often to clients and colleagues who are not trained in security
  • Strong verbal (phone) and written (email) communication skills
  • Deadline and detail oriented
  • Highly motivated and team oriented

What do we offer:

  • Work in multicultural and very modern working environment
  • Extensive training to become Support Analyst
  • Competitive salary and benefits package: private medical care, life group insurance, sport card/ co-financing of holidays, lunch cards, Employee Pension Scheme (PPE)
  • Training and development
  • Full time employment contract

 

Trustwave is proud to be an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

If you wish to take part in the recruitment process, please kindly send us your CV in English via:

About us
 
SecureTrust, a Trustwave division, leads the industry in innovation and processes for achieving and maintaining compliance and security. SecureTrust delivers world-class consulting, compliance and risk assessment services and solutions for the enterprise market as well as tailored merchant risk management programs and solutions for merchant program sponsors around the globe. For more information, visit www.securetrust.com

The Support Analyst position is a member of the Compliance Support team. The ideal candidate will have a strong customer service background, understanding of networking, a strong desire to grow in the area of Information Security, and an ability to investigate, understand, and explain technical aspects of compliance requirements to technical and non-technical individuals. In addition to possessing technical knowledge, a Support Analyst interacts extensively with customers and partners using polite professional etiquette.

Support Analyst
Phone, Email,Chat Support / Call Center / Support Position
Working time pattern: FULL TIME, Shift System
Flexibility is a MUST, Monday-Sunday.
Location: Warsaw, office at Prosta 51 Street

Your Responsibilities:

  • Interface with a variety of customers over the phone and via email, in a polite, positive, and professional manner
  • Respond to needs and questions of customers concerning their compliance requirements
  • Take responsibility for customer satisfaction
  • Respond in a timely manner (within documented SLAs) to clients and internal colleagues
  • Document actions in tickets to effectively communicate information internally and to customers
  • Resolve problems independently; understand and follow escalation procedures
Strongly Desired Experience:
  • Excellent customer service skills
  • Excellent analytical thinking and problem-solving skills
  • Ability to clearly communicate technical issues in a short and concise manner, often to clients and colleagues who are not trained in security
  • Strong verbal (phone) and written (email) communication skills
  • Deadline and detail oriented
  • Highly motivated and team oriented

What do we offer:

  • Work in multicultural and very modern working environment
  • Extensive training to become Support Analyst
  • Competitive salary and benefits package: private medical care, life group insurance, sport card/ co-financing of holidays, lunch cards, Employee Pension Scheme (PPE)
  • Training and development
  • Full time employment contract

 

Trustwave is proud to be an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

If you wish to take part in the recruitment process, please kindly send us your CV in English via:

Ogłoszenie archiwalne