Pracuj.plprivate medical care
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcySupport Analyst (TalentLink)
PwC
- aleja Grunwaldzka 472, Oliwa, GdańskGdańsk, Pomeranian
- offer expired 4 months ago
- contract of employment
- full-time
- specialist (Mid / Regular), junior specialist (Junior)
- home office work
- remote recruitment
PwC
aleja Grunwaldzka 472
Oliwa
Gdańsk
Technologies we use
Expected
SQL
ITIL
Optional
TalentLink
About the project
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.
Your responsibilities
Responsible for coordinating and overseeing the actioning and resolution of assigned service issues/tickets. Reporting to the TalentLink Service Delivery Lead with a dotted line to the TalentLink Solutions Architect Lead.
Provide day-to-day end-user second level support for TalentLink application
Identify the workaround/solution and resolve incident within the agreed service levels
Provide guidance on alternative resolutions on recurring or ongoing issues
Document troubleshooting or resolution steps
Work with the Service Desks to provide updates to the user, on the status of the incident
Engage and coordinate with the vendor, when required
Invoke escalation processes; involve multiple resolver groups, as needed
Our requirements
At least 2-3 years of experience in support area
Excellent analytical and problem-solving skills
Strong communication and interpersonal skills
Fluency in English – both written and spoken
Good knowledge of SQL
Knowledge of ITIL processes
Experience with ITSM systems
Quick learning ability with will to upskill in technical area
Basic experience with TalentLink application would be an additional advantage
What we offer
Career development and professional growth in a global team setting
Opportunity to work with the latest technologies and cloud-based platforms
Ability to pursue further professional development - access to the multiple trainings provided by PwC
Participation in multi-territory activities within the cross platform support area
Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program
Inspiring and friendly work environment
Career development plan tailored to your preferences and ambitions
Flexible working arrangements based on the Polish Labor Law regulations including hybrid or remote model of work
Benefits
sharing the costs of professional training & courses
life insurance
remote work opportunities
dental care
extra social benefits
employee referral program
charity initiatives
Freedom of treatment
Buddy's support
PwC
PwC is a powerful network of over 250.000 people across 158 countries. All committed to deliver quality in Assurance, Tax, Advisory & Technology services. Match your curiosity with continuous opportunities to learn, grow and make an impact. Be who you are and be a game changer.
With any queries please contact [email protected] with job title in the subject.