Oferta pracy

Support Centre Leader DACH

PerkinElmer Shared Services sp. z o.o.

  • Pomeranian

  • offer expired a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • mobile work
  • remote recruitment

Your responsibilities

  • As a Service Operations team, we live the Perkin Elmer values within our role on a daily basis. They shape how we interact with each other & support our colleagues. See how Service Operations Support Centre Leader DACH role tasks are connected with them:

  • Oversee daily work activities of all processes and procedures for the support team.

  • Building mechanisms to control and report on Operational Performance

  • Drive continued improvement initiatives across the team & ensure implementation of Best Practice

  • Ensure Implementation of automation / standardization projects

  • Interview, hire and train new employees, monitoring progress and confirming proficiency before probationary periods expire

  • Maintain employee training matrix and assure staff is proficient in all areas of their work responsibilities

  • Act as a mentor to foster employee growth and development.

  • Participate in development of global standardization initiatives to drive uniformity and reduce non-global processes.

  • Partner to Delivery teams to ensure streamlined and consistent customer outcomes and feedback

  • Ensure Internal and External KPI’s are met and followed

  • Review and act on monthly reports to control work backlogs, identifying and resolving errors to assure quality performance and reporting

Our requirements

  • With previous Customer Service background demonstrated ability to succeed in a fast-paced environment, working on multiple projects with changing priorities and deadlines identifying the issues and implementing the solutions

  • Experience in a Life Science and Environmental Health area beneficial (preferably in a Technical Service business)

  • 3+ years of experience in a team-based customer service environment in a leadership position including development of the people within.

  • Demonstrated high level work ethic, organizational and Continuous Improvement skills is a must have

  • IT Skills: Excellent Excel skills & SAP/ECC/ServiceMax Essential

  • Excellent verbal & written communications skills, fluent business in English & German essential.

  • Located/ Willing to travel to Rodgau, Germany at least once or twice a year

What we offer

  • Attractive compensation and performance bonus

  • Recognition & referral awards

  • Tuition reimbursement program

  • Language classes

  • Business, technical and soft skills trainings

  • private medical care (incl. dental care)

  • life & accident insurance

  • sport programs (individual and team)

  • CSR activities

  • Social Fund benefits (Christmas vouchers, vacation and childcare subsidies, cinema tickets, etc.)

  • modern office facility including parking lot

  • casual dress policy

  • bike ride subsidy

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • fruits

  • no dress code

  • leisure zone

  • extra social benefits

  • holiday funds

  • employee referral program

  • charity initiatives

  • extra leave

Our OneSource Team offers a suit of Laboratory Management services to our customers, allowing their scientists to get back to what they do best. The Support Centre is a crucial part of this team, responsible to plan and organize site Services, such as, Repairs and PM’s, coordinating with our field-based teams and contact with Third Party Vendors . With many new projects on the horizon and a growing team, we are looking for a Support Centre Leader who puts the team at the core and drives for outstanding service delivery.

PerkinElmer Shared Services sp. z o.o.

Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 16,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow. Join us today.

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