sharing the costs of sports activities
Support Centre Leader DACH
PerkinElmer Shared Services sp. z o.o.
- offer expired a month ago
- contract of employment
- manager / supervisor
- mobile work
- remote recruitment
As a Service Operations team, we live the Perkin Elmer values within our role on a daily basis. They shape how we interact with each other & support our colleagues. See how Service Operations Support Centre Leader DACH role tasks are connected with them:
Oversee daily work activities of all processes and procedures for the support team.
Building mechanisms to control and report on Operational Performance
Drive continued improvement initiatives across the team & ensure implementation of Best Practice
Ensure Implementation of automation / standardization projects
Interview, hire and train new employees, monitoring progress and confirming proficiency before probationary periods expire
Maintain employee training matrix and assure staff is proficient in all areas of their work responsibilities
Act as a mentor to foster employee growth and development.
Participate in development of global standardization initiatives to drive uniformity and reduce non-global processes.
Partner to Delivery teams to ensure streamlined and consistent customer outcomes and feedback
Ensure Internal and External KPI’s are met and followed
Review and act on monthly reports to control work backlogs, identifying and resolving errors to assure quality performance and reporting
With previous Customer Service background demonstrated ability to succeed in a fast-paced environment, working on multiple projects with changing priorities and deadlines identifying the issues and implementing the solutions
Experience in a Life Science and Environmental Health area beneficial (preferably in a Technical Service business)
3+ years of experience in a team-based customer service environment in a leadership position including development of the people within.
Demonstrated high level work ethic, organizational and Continuous Improvement skills is a must have
IT Skills: Excellent Excel skills & SAP/ECC/ServiceMax Essential
Excellent verbal & written communications skills, fluent business in English & German essential.
Located/ Willing to travel to Rodgau, Germany at least once or twice a year
What we offer
Attractive compensation and performance bonus
Recognition & referral awards
Tuition reimbursement program
Business, technical and soft skills trainings
private medical care (incl. dental care)
life & accident insurance
sport programs (individual and team)
Social Fund benefits (Christmas vouchers, vacation and childcare subsidies, cinema tickets, etc.)
modern office facility including parking lot
casual dress policy
bike ride subsidy
private medical care
no dress code
extra social benefits
employee referral program
Our OneSource Team offers a suit of Laboratory Management services to our customers, allowing their scientists to get back to what they do best. The Support Centre is a crucial part of this team, responsible to plan and organize site Services, such as, Repairs and PM’s, coordinating with our field-based teams and contact with Third Party Vendors . With many new projects on the horizon and a growing team, we are looking for a Support Centre Leader who puts the team at the core and drives for outstanding service delivery.
PerkinElmer Shared Services sp. z o.o.
Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 16,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow. Join us today.