Oferta pracy

Support Engineer (Azure Monitoring and Automation)

Mindtree

  • Kraków

    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • full office work

Technologies we use

Expected

  • Active Directory

  • PowerShell

Operating system

Your responsibilities

  • A Support Engineer is responsible for providing quality support for Azure Monitoring and Automation with a high degree of customer happiness; provide responsive and reliable technical solutions and information to customers.

  • Handle technically challenging and politically sensitive customer situations

  • Strong communications skills – Excellent spoken and written English communication skills

  • Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence

  • The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable

  • Demonstrable troubleshooting skills

  • Cross-team collaboration

  • This track will be in 24X7 shift model and onsite Opportunity. Therefore, candidates should be flexible to cover during holidays and weekends to accommodate MS roster.

Our requirements

  • System Administration/Configuration of Windows and Linux Operating systems

  • Event Logs/Syslogs Analysis Patch and Security Update Management

  • Performance analysis using built in performance counters

  • Conceptual knowledge of Azure Active Directory, Security, and Access Control

  • 24/7 support model, rotational shifts, Excellent customer service skills and customer focused attitude.

Optional

  • Having certifications on AZ-900: Microsoft Azure Fundamentals and AZ-104: Microsoft Azure Administrator is a plus

What we offer

  • Possibility to shape the future of the youngest global leader in digital transformation;

  • Unique culture with excellent opportunities for techno-functional career advancement;

  • Full – time permanent contract of employment or B2B contract;

  • PPK – employee pension program;

  • Lux Med – private medical care for employees and family members;

  • Reimbursement for glasses – 400 pln;

  • 26 days of annual leave for all;

  • Access to cafeteria system and benefits platform on Worksmile;

  • Very attractive night shift allowance (if applicable);

  • Financial support in case of relocation from another city to Cracow;

  • Life insurance;

  • Referral bonus;

  • Support in all formalities for foreigners (immigration team and local vendor).

Mindtree

The mission of Mindtree, a Larsen & Toubro Group Company, is to engineer meaningful technology solutions to help businesses and societies flourish. Our successful technology business serves over 2000 Global customers and now, we are in a process of expanding. Mindtree is extending its technology business with specific expansion plans in Poland.

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