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Support Engineer

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 08.02.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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    AdRem Software sp z. o.o., headquartered in Kraków, with a sales office in
    New York (USA) is a dynamic developer of network management applications.
    We are independent software vendor (ISV) with 100% Polish capital that
    designs and publishes commercial software used by IT teams to monitor
    computer networks. AdRem Software products are localized into six languages
    and are sold to over 87 countries worldwide.
     
    Currently we are looking for motivated individuals for the position of:
    Support Engineer
    Miejsce pracy: Kraków

    JOB DESCRIPTION:

    • Deliver technical support to customers in English and Polish by email and phone. Customers are usually admins or network engineers,
    • Cooperate with company's testing team to verify bugs reported to support team,
    • Answer technical questions related to the use of the software,
    • Provide remote and on-site assistance in the installation of company's software,
    • Conduct remote troubleshooting for the current and prospective customers.

    REQUIREMENTS:

    • Very good written and spoken English is a must
    • Experience in using Windows Workstation/Server, Linux/UNIX Basic network knowledge (TCP/IP network protocols and associated network devices)
    • Excellent communication skills
    • Ready to work afternoon shift twice a week (13.00-21.00)

    NICE TO HAVE:

    • LAN and WAN administration experience,
    • Hands-on experience in Windows / Linux systems administration,
    • Good knowledge of Microsoft applications (SQL, Exchange, etc),
    • Good knowledge of virtualization applications,
    • Knowledge of German, French or Spanish language.

    WE OFFER:

    • Stable terms of employment (contract of employment with full time salary) in a friendly working environment
    • Modern work processes – Agile and Continuous Development
    • Interesting, challenging, work on innovative projects within a young team
    • Private health care
    • Free snacks and beverages during work hours
    APPLY:
    Applications including CV in English should be sent via APLIKUJ button.
    The administrator of your personal data is AdRem Software sp. z o.o. Any information about your rights and the rules according to which we process your personal data can be found in our [Privacy Policy].