Oferta pracy

Support Engineer

CornerstoneAbout the company

  • Pawia 23, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Cornerstone

Pawia 23

Kraków

Technologies we use

Expected

  • API

About the project

The Support Engineer is a member of a strong technical team delivering world-class support for Cornerstone’s global customer base. They must be genuinely excited to help our customers resolve issues and will use their extensive problem-solving skills to make sure they deliver an outstanding customer experience. Support Engineers are strong communicators and will advocate for our customers whilst managing their expectations to ensure strict SLA’s are met across the global customer base.

This Support role provides support through different channels, including phone and chat, and requires working in shifts in order to cover different time zones.

Your responsibilities

  • Develop a deep understanding of Cornerstone’s solutions

  • Provide telephone and written support to customers, resolving technical and functional problems of varied complexity

  • Handle all types of customer and business situations: assessing severity, impact, and escalate to management when appropriate

  • Ensure high customer satisfaction through prompt handling of tickets, communication with customers and adherence to SLA’s

  • Understand and follow process and guidelines for case handling

  • Use your growing experience and knowledge to contribute to the knowledgebase

  • Resolve customer issues through either phone, chat or web-based support cases

Our requirements

  • Bachelor's degree in Computer Science or related experience and/or training

  • Highly committed individual with a background in a problem solving, customer support environment

  • Highly organised with understanding of processes, SLA’s and tools in Customer Support

  • Strong written and verbal communication skills with an ability to speak confidently and articulately with customers

  • Ability to listen effectively and show patience while working with customers

  • Ability to multitask effectively and work well under pressure

  • Ability to influence in order to build productive relationships across teams

  • Experience supporting and troubleshooting web applications

  • Basic understanding of network diagnostics such as fiddler traces and browser developer tools

  • Experience with relational databases

  • Experience with data feeds, API’s and data manipulation via excel or similar tools

  • About 2 years of prior experience in Customer Support working with HRIS, CRM or other Cloud Solution Suites.

  • Fluency in additional languages welcomed (French or German preferred)

This is how we organize our work

This is how we work

  • in house
  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • dental care

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • extra leave

  • company shares at discounted price

Recruitment stages
1

phone call with recruitment specialist / HireVue

2

interview with the hiring manager + technical assessment

3

interview with the executive/ team

Cornerstone

Cornerstone OnDemand (NASDAQ: CSOD) helps organisations to recruit, train and manage their people. We work with hundreds of the world’s largest companies—from Walgreens and Starwood Hotels & Resorts to Deutsche Post DHL and Xerox—and thousands of smaller ones to help them engage their workforces and empower their people. Our software impacts every aspect of the employee experience, helping people to make their best work even better – which ultimately translates into greater business results.

Check us out on Linkedin, The Muse, Glassdoor, and Facebook!

Scroll to the company’s profile

Our Culture

Our mission is to empower people, businesses, and communities. A culture created less by what we do and more by who we are. When people are asked to describe the team, the answer is always the same: smart, cool, dependable, and visionary. We are not a typical tech company (paid sabbaticals, generous stock units, education reimbursement, and 100% paid employee health coverage), because, well, our employees aren't your typical techies...

We're always on the lookout for new, curious and capable people who can help us achieve our goal. So, if you want to work for a friendly, global and innovative company, we'd love to meet you! What are you waiting for?

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy