Oferta pracy

Support Engineer - Product Specialist (3rd line Support)

MicroStrategy Poland Sp. z o.o.

9 00011 000 gross / mth.
  • Prosta 67, Wola, Warszawa
    Warszawa, Masovian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

MicroStrategy Poland Sp. z o.o.

Prosta 67

Wola

Warszawa

Your responsibilities

  • leverage strong technical background to provide solutions to complex, challenging, or high priority situations encountered while using the MicroStrategy Business Intelligence product suite and its underlying technologies

  • be the product expert on a set of MicroStrategy product / features

  • serve as one of the highest case escalation points for the Support department.

  • actively participate and interface with customers in escalated or highly technical situations

  • collaborate with Support team members to meet or exceed Support departmental goals

  • contribute to proactive review of high priority and escalated cases and applicable slack channels

  • proactively broadcast knowledge of impactful defects, enhancements or trends to the greater support team

  • contribute to Team Training Programs to enhance Technical knowledge

Division of working time
30%

individual work

50%

team work

20%

meetings

Our requirements

  • experience as a Senior Support Engineer or higher with performance goals met consistently in that time

  • ability to develop technical knowledge and customer management skills of team members

  • excellent written and verbal communication skills and a proven ability to manage challenging customers

  • applicable technical skills, analytical skills and non-technical problem-solving skills

  • well-organized with effective time management skills

What we offer

  • we offer employment contract with benefits package.

  • we work from home 4 days a week and 1 day from the office.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • integration events

  • dental care

  • retirement pension plan

  • no dress code

  • parking space for employees

  • extra leave

MicroStrategy Poland Sp. z o.o.

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

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