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Support Engineer – Russian speaking

Apifonica

  • Lesser Poland

    Lesser Poland
  • offer expired 3 months ago
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular)
  • home office work, hybrid work
  • remote recruitment

Your responsibilities

  • Write and debug simple scripts for voicebot conversational scenarios,

  • Implement and support customer’s projects (voicebots / telecom platform solutions),

  • Solve complex technical problems, as part of platform engineering support (3rd level support),

  • Communicate with the customers (written English) and internal teams of Product Development and Script Design (RU / ENG),

  • Carry out primary diagnostics by logs, user descriptions and/or other indirect signs.

Our requirements

  • Experience in technical support of users/clients or construction/customisation of platform-based IT solutions,

  • Knowledge of one or more script languages (javascript, python, PHP, bash, etc.),

  • Knowledge of English on at least intermediate level,

  • Fluent Russian speaker,

  • Higher education (at least partially complete), preferably technical in the field of IT,

  • Ability to plan one’s own working time, ability to multitask and correctly prioritize tasks,

  • Result- and client-oriented,

  • Ability to make a decision and take responsibility for the result,

  • Readiness to suggest and implement changes in existing processes; taking initiative,

  • Ability to present information in an accessible manner, and clearly express ideas in writing,

  • Written English skills.

What we offer

  • Possibility of working remotely,

  • Personal development and career growth in an international company,

  • Extended social package: corporate events, private health insurance, and Multisport cards,

  • Possibility to acquire cross-functional and international experience.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • remote work opportunities

  • integration events

Apifonica

SmartTel Plus is an Estonian company with its headquarters in Tallinn and offices in Poland, Italy, Latvia and Russia. We offer intelligent cloud solutions and develop software solutions for communication services for businesses in Europe.

Apifonica is a fully customisable solution for automation of communication in HR, sales and customer support.Our experts analyse client’s workflows in order for us to customise our platform to fit any project: from basic automation of voice & text notifications to complex solutions fully integrated with a given IT system featuring AI-powered voicebot, smart reporting and workflow automation.

Among our customers are such big brands as Yandex Taxi (Netherlands), Sportsalliance (Netherlands), 4F (Poland), SkyEng (Cyprus), Jeronimo Martins (Poland), Decathlon (Poland), LPP (Poland) and others.

More about Apifonica: www.apifonica.com

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Additional information

Now we are looking for an active and highly motivated Level 3 Support Engineer. In our company you will be helping in establishing our reputation as a company that offers excellent customer service. We are looking for a specialist with at least 1 year of experience in the IT industry or a junior developer with strong motivation, willingness to learn and gain experience in an international environment.