Oferta pracy

Support Engineer with Dutch

Stefanini PolandAbout the company

Stefanini Poland

Profesora Michała Życzkowskiego 20

Kraków

Technologies we use

Expected

  • English

  • Fluent Dutch

Optional

  • Windows OS

  • Microsoft Office Suite

  • Active Directory

About the project

If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!

Your responsibilities

  • Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.

  • Log all service requests into the company service call tracking system

  • Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs

  • Follow-up on closed service requests to insure customer satisfaction

  • Assist in training initiatives to new and current employees

Our requirements

  • Fluent Dutch

  • Strong command of English

  • Eager to learn new technologies

  • Attention to details

  • Must be a problem solver

  • Positive, can do attitude and ability to work in a team

  • Strong communication skills

  • Ability to cope with stress and workload

  • High school/college/university diploma from a technical area or equivalent experience – nice to have

  • 0-2 years’ experience in a similar position will be an asset

  • Technical skills – nice to have: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.

What we offer

  • Full time job, stability of employment and ability to work 100% from home

  • Competitive salary package with an attractive language bonus

  • Intensive training

  • Clearly defined ITIL-based career paths, with transparent criteria

  • Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more)

  • Premium private medical healthcare, which includes dental care and insurance policy for international travel

  • And up to 4 extra days of paid holidays per year!

  • Benefits

  • private medical care

  • life insurance

  • fruits

Stefanini Poland

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions.

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