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Support Engineer with French

Stefanini Poland

  • Opole

    Opole, Opole
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.

  • Log all service requests into the company service call tracking system

  • Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs

  • Follow-up on closed service requests to insure customer satisfaction

  • Assist in training initiatives to new and current employees

Our requirements

  • Fluent French

  • Strong command of English

  • Willingness to work in a 24/5 shift system (Monday-Friday, including occasional night-shifts, no weekends)

  • Eager to learn new technologies

  • Attention to details

  • Must be a problem solver

  • Positive, can do attitude and ability to work in a team

  • Strong communication skills

  • Ability to cope with stress and workload

Optional

  • High school/college/university diploma from a technical area or equivalent experience

  • 0-2 years' experience in a similar position

  • Technical skills - Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.

What we offer

  • Full time job, stability of employment

  • Competitive salary package with a language addition and attractive bonus for work during night-shifts!

  • Intensive training

  • Clearly defined ITIL-based career paths, with transparent criteria

  • Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more)

  • Premium private medical healthcare, which includes dental care and insurance policy for international travel

  • And up to 4 extra days of paid holidays per year!

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • remote work opportunities

  • dental care

  • sharing the costs of tickets to the movies, theater

  • employee referral program

  • extra leave

Stefanini Poland

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions.

We are now looking for talented people to make a real contribution to our business as:

Support Engineer with French

If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!

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