Oferta pracy

Support Engineer with Italian

Stefanini PolandO firmie

Rekrutacja zdalna

Rekrutacja zdalna

To wyróżnienie ofert oznacza, że cały proces rekrutacyjny jest prowadzony zdalnie. Dowiedz się więcej
Rekrutacja zdalna

Stefanini Poland

Profesora Michała Życzkowskiego 20

Kraków

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions.

 

For our location in Cracow, we are looking for talented people to make a real contribution to our business as:

Support Engineer with Italian
If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!
 

Responsibilities 

  • Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.  
  • Log all service requests into the company service call tracking system
  • Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
  • Follow-up on closed service requests to insure customer satisfaction
  • Assist in training initiatives to new and current employees

Qualification / Profile

  • Fluent Italian
  • Strong command of English
  • Willingness to work in a 24/7 shift system
  • Eager to learn new technologies
  • Attention to details
  • Must be a problem solver
  • Positive, can do attitude and ability to work in a team
  • Strong communication skills
  • Ability to cope with stress and workload
  • High school/college/university diploma from a technical area or equivalent experience – nice to have
  • 0-2 years’ experience in a similar position will be an asset
  • Technical skills – nice to have: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.

Our offer

  • Full time job, stability of employment
  • Competitive salary package with a language addition and attractive bonus for work during night-shifts!
  • Intensive training
  • Clearly defined ITIL-based career paths, with transparent criteria
  • Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more)
  • Premium private medical healthcare, which includes dental care and insurance policy for international travel
  • Fresh fruit at the office every week
  • And up to 4 extra days of paid holidays per year!

Prosimy o dodanie do CV następującej klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 roku o Ochronie Danych Osobowych; tekst jednolity: Dz. U. 2016 r. poz. 922).

For more information about us, please have a look at our Facebook profile: 

Ogłoszenie archiwalne

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy