private medical care
- Profesora Michała Życzkowskiego 20, KrakówKraków, Lesser Poland
- Offer expired a month ago
- Remote recruitment
- Remote work
- contract of employment
- specialist (Mid / Regular)
Technologies we use
Microsoft Office Suite
About the project
If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!
Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.
Log all service requests into the company service call tracking system
Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
Follow-up on closed service requests to insure customer satisfaction
Assist in training initiatives to new and current employees
Strong command of English
Willingness to work in a 24/7 shift system
Eager to learn new technologies
Attention to details
Must be a problem solver
Positive, can do attitude and ability to work in a team
Strong communication skills
Ability to cope with stress and workload
High school/college/university diploma from a technical area or equivalent experience – nice to have
0-2 years’ experience in a similar position will be an asset
Technical skills – nice to have: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.
What we offer
Full time job, stability of employment
Competitive salary package with a language addition and attractive bonus for work during night-shifts!
Clearly defined ITIL-based career paths, with transparent criteria
Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more)
Premium private medical healthcare, which includes dental care and insurance policy for international travel
Fresh fruit at the office every week
And up to 4 extra days of paid holidays per year!
Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions.