Oferta pracy

Support Engineer with Italian

Stefanini Poland

Stefanini Poland

Profesora Michała Życzkowskiego 20

Czyżyny

Kraków

Technologies we use

Operating system

Your responsibilities

  • Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.

  • Log all service requests into the company service call tracking system.

  • Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs.

  • Follow-up on closed service requests to insure customer satisfaction.

  • Assist in training initiatives to new and current employees.

Our requirements

  • Fluent Italian.

  • Strong command of English.

  • Willingness to work in a 24/7 shift system.

  • Eager to learn new technologies.

  • Attention to details.

  • Must be a problem solver.

  • Positive, can do attitude and ability to work in a team.

  • Strong communication skills.

  • Ability to cope with stress and workload.

  • 0-2 years’ experience in a similar position will be an asset.

  • Technical skills – nice to have: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.

Optional

  • High school/college/university diploma from a technical area or equivalent experience.

What we offer

  • Full time job, stability of employment.

  • Competitive salary package with a language addition and attractive bonus for work during night-shifts!

  • Intensive training.

  • Clearly defined ITIL-based career paths, with transparent criteria.

  • Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more).

  • Premium private medical healthcare, which includes dental care and insurance policy for international travel.

  • And up to 4 extra days of paid holidays per year!

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • fruits

  • sharing the costs of tickets to the movies, theater

Stefanini Poland

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions.

Scroll to the company’s profile