sharing the costs of sports activities
Support Engineer with Italian
- Profesora Michała Życzkowskiego 20, Czyżyny, KrakówKraków, Lesser Poland
- offer expired 17 days ago
- contract of employment
- specialist (Mid / Regular)
- home office work
- remote recruitment
Technologies we use
Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.
Log all service requests into the company service call tracking system.
Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs.
Follow-up on closed service requests to insure customer satisfaction.
Assist in training initiatives to new and current employees.
Strong command of English.
Willingness to work in a 24/7 shift system.
Eager to learn new technologies.
Attention to details.
Must be a problem solver.
Positive, can do attitude and ability to work in a team.
Strong communication skills.
Ability to cope with stress and workload.
0-2 years’ experience in a similar position will be an asset.
Technical skills – nice to have: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.
High school/college/university diploma from a technical area or equivalent experience.
What we offer
Full time job, stability of employment.
Competitive salary package with a language addition and attractive bonus for work during night-shifts!
Clearly defined ITIL-based career paths, with transparent criteria.
Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more).
Premium private medical healthcare, which includes dental care and insurance policy for international travel.
And up to 4 extra days of paid holidays per year!
private medical care
sharing the costs of tickets to the movies, theater
Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions.