Oferta pracy

Support Engineer

S3 Connected Health

  • offer expired a month ago
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • full office work, home office work, hybrid work
  • remote recruitment

S3 Connected Health

Świętego Mikołaja 19

Stare Miasto

Wrocław

Technologies we use

Expected

  • SQL

Optional

  • AWS

Operating system

Your responsibilities

  • Implement of support requests from customers or end users in the scope of L2 support, which includes:

  • Investigation of logs and data extracts for reported problems

  • Execution of Standard Operating Procedures (for example accounts setup, password resets, configuration changes, backups, updates of infrastructure components)

  • Preparation of usage reports and performance reports for supported products

  • Interact with the development teams in S3 Connected Health (operating as L3 support) in order to perform complex investigations and plan resolutions of bugs identified in software

  • Communicate with customers in terms of resolution of reported support requests, planning support activities, delivering status, performance and usage reports

  • Follow established procedures compliant with regulations and standards applicable to supported products (mainly ISO13485, ISO27001, GDPR

Our requirements

  • Degree in engineering, computer science or closely related discipline

  • Min 1 year of experience as Support Engineer or in a similar position

  • Experience with Database solutions and SQL scripting

  • Knowledge of English and Polish on min. B2 level

  • Understanding of support frameworks based on ITIL

  • Analytical skills in order to resolve support cases and technical issues

  • Ability to learn new technologies and develop new skills

Optional

  • Web Servers

  • Windows and Linux operating systems at advanced user or administrator levels

  • Management of an application deployed in the cloud (Azure , AWS)

What we offer

  • Unique opportunity to work in the medical market

  • Hybrid work from an office located in the center of Wrocław

  • Contact with the latest technologies

  • A great learning environment with prospects for career advancement

  • Opportunity to work with other talented professionals

  • Competitive salary with private health insurance, group insurance & other social benefits

  • Many sports activities & sport cards

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate library

  • no dress code

  • employee referral program

S3 Connected Health

S3 Connected Health is an exciting digital health company headquartered in Dublin, Ireland.

At S3 Connected Health, we are passionate about health and technology and how they can improve the lives of millions of people. We are looking for people who share this passion, who want to turn this passion into practical realities that improve patients’ health and quality of life.

We are a 200-strong team of clinicians, behavioral scientists, system design engineers, UX professionals, data scientists, and strategy analysts who believe in the transformative power digital technologies can have as a vehicle for healthcare delivery and to improve patients' lives.

As Support Engineer in S3 Connected Health you will work in a support project interacting closely with a customer and other supporting groups in S3CH. Your primary goal will be implementation of support requests from customers and users.

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