Pracuj.plsharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcySupport Engineer
S3 Connected Health
- Świętego Mikołaja 19, Stare Miasto, WrocławWrocław, Lower Silesia
- offer expired a month ago
- contract of employment, B2B contract
- full-time
- specialist (Mid / Regular), junior specialist (Junior)
- full office work, home office work, hybrid work
- remote recruitment
S3 Connected Health
Świętego Mikołaja 19
Stare Miasto
Wrocław
Technologies we use
Expected
SQL
Optional
AWS
Operating system
Your responsibilities
Implement of support requests from customers or end users in the scope of L2 support, which includes:
Investigation of logs and data extracts for reported problems
Execution of Standard Operating Procedures (for example accounts setup, password resets, configuration changes, backups, updates of infrastructure components)
Preparation of usage reports and performance reports for supported products
Interact with the development teams in S3 Connected Health (operating as L3 support) in order to perform complex investigations and plan resolutions of bugs identified in software
Communicate with customers in terms of resolution of reported support requests, planning support activities, delivering status, performance and usage reports
Follow established procedures compliant with regulations and standards applicable to supported products (mainly ISO13485, ISO27001, GDPR
Our requirements
Degree in engineering, computer science or closely related discipline
Min 1 year of experience as Support Engineer or in a similar position
Experience with Database solutions and SQL scripting
Knowledge of English and Polish on min. B2 level
Understanding of support frameworks based on ITIL
Analytical skills in order to resolve support cases and technical issues
Ability to learn new technologies and develop new skills
Optional
Web Servers
Windows and Linux operating systems at advanced user or administrator levels
Management of an application deployed in the cloud (Azure , AWS)
What we offer
Unique opportunity to work in the medical market
Hybrid work from an office located in the center of Wrocław
Contact with the latest technologies
A great learning environment with prospects for career advancement
Opportunity to work with other talented professionals
Competitive salary with private health insurance, group insurance & other social benefits
Many sports activities & sport cards
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
corporate library
no dress code
employee referral program
S3 Connected Health
S3 Connected Health is an exciting digital health company headquartered in Dublin, Ireland.
At S3 Connected Health, we are passionate about health and technology and how they can improve the lives of millions of people. We are looking for people who share this passion, who want to turn this passion into practical realities that improve patients’ health and quality of life.
We are a 200-strong team of clinicians, behavioral scientists, system design engineers, UX professionals, data scientists, and strategy analysts who believe in the transformative power digital technologies can have as a vehicle for healthcare delivery and to improve patients' lives.
As Support Engineer in S3 Connected Health you will work in a support project interacting closely with a customer and other supporting groups in S3CH. Your primary goal will be implementation of support requests from customers and users.