Oferta pracy

Support & Ops Specialist with German

Amazon Europe Core

  • Warmian-Mazurian

    Warmian-Mazurian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment
  • запрошуємо працівників з України
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Proactively monitor customer shipments to identify, address, and prevent potential issues.

  • Develop and execute effective service recovery plans as necessary. Continual, proactive communication with customers (shippers) and external partners (carriers) to ensure a frictionless customer experience.

  • Identify and eliminate root causes of defects in order to drive efficiency in Amazon Freights operations, systematically escalating problems or variances in the operation to the Supervisors and Shift Managers Work within various time constraints to meet critical business needs.

Our requirements

  • Advanced level of German (B2/C1) and English (B2/C1)

  • Previous experience in a similar role in retail or logistics or a similar customer facing, customer obsessed environment.

  • Strong computer literacy.

  • Experience in MS office mainly Word and advanced Excel (Pivot Tables, VLookUps)

Optional

  • Bachelor’s degree in a relevant discipline.

  • Communication skills in other languages: French or Italian

  • Experience in using SQL and databases in a business environment

  • Being comfortable with a multi-tasking, high-energy environment

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

Amazon Freight Operations Overview.

Amazon Freight Operations and Support (AFOPS) is the Pan- European team that handles Amazon Freight's Shipper Support and Transportation Execution. We are responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have a direct impact on Shipper Experience.

Shipper support specialist Overview

We are seeking a bi-lingual (English - German) Shipper Support Specialist to join our virtual team in Poland on a 12-month fixed-term contract. The successful candidate will be a motivated, highly committed, and customer-obsessed individual.

A Shipper Support Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery.

A Shipper support Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, taking real-time decisions, and communicating effectively with stakeholders to build rapport.

The candidate should be customer obsessed! They should be able to communicate to a high standard in both verbal and written form, using appropriate tone of voice. The candidate should be able to recommend process improvements for the benefit of customers, and should have the passion to drive them to conclusion.

Amazon Europe Core

Why Amazon?

Since our beginnings in 1995, Amazon has been pushing the boundaries of possible further and further. Whether it’s exploring successful new business lines, pushing our technology and processes to get the very quickest delivery times for our customers or delivering record volumes, Amazon has achieved incredible feats in defining industries.

Our journey to become the Earth’s most customer-centric company is one full of exciting innovation, pace and change. From the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional in what we do. Our employees move this business forward and hiring great people allows us to continually set records.

Come and join us in building our future!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

All employees working directly for or on behalf of Amazon must apply through jobfinder/amazon.jobs using their internal email address.

Scroll to the company’s profile