Oferta pracy

Support Specialist - English and French

Revolut LTD (spółka z ograniczoną odpowiedzialnością) oddział w Polsce

  • Subcarpathia

    Subcarpathia
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • Immediate employment
  • More than one vacancy
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Providing our users with an outstanding customer experience - it’s part of our mission to make Revolut users feel secure whilst using our service

  • Providing excellent customer service via our in-app live chat, phone and email

  • Representing Revolut online at all times

  • Collaborating with other teams internationally to tackle any customers' issues

Our requirements

  • Proficient English language skills

  • French language on C1 level or higher

  • Bachelor’s degree or equivalent

  • Excellent communication skills

  • Ability to explain complex issues in an easy and understandable manner

  • Strong writing skills and great numeracy and IT skills

  • Strong attention to detail and analytical skills

  • Empathy and love for helping people

  • Driven, self-motivated and highly flexible team player attitude

  • A self learner and independent problem solver personality

Optional

  • Prior customer support experience

  • Multiple languages

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • corporate gym

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • extra social benefits

  • sharing the costs of tickets to the movies, theater

  • employee referral program

  • charity initiatives

  • extra leave

  • work from abroad policy (up to 60 days/year)

About the role

Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀

We’re looking for customer support superstars to join our team as a Support Specialist. This role isn’t just about ticking off tickets and answering calls quickly, this is about truly delivering “WOW” levels of service to our global customer base 🎁 We want fast acting problem solvers, not script readers.

If you don’t see your long term future in customer support, that’s cool too. We put a lot of time aside to train you up so you’re ready to hit the ground running in any other team in the company if you decide to make a change 💫

👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts but we understand this still isn’t for everyone so please bear that in mind before applying.

Revolut LTD (spółka z ograniczoną odpowiedzialnością) oddział w Polsce

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 20+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 5000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

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