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Support Specialist

CodeConcept sp z o.o.About the company

  • Toszecka 101, Gliwice
    Gliwice, Silesian
  • Offer expired 17 days ago
  • B2B contract
  • full-time
  • specialist (Mid / Regular)

CodeConcept sp z o.o.

Toszecka 101

Gliwice

Technologies we use

Expected

  • MS Office

Optional

  • Zendesk

  • MS Azure

  • Hubspot

Your responsibilities

  • Customer facing technical assistance includes trouble-shooting and compatibility;

  • Managing customer questions, requests and enhancements using online tools and processes;

  • Determine the priority of escalations received and ensure it is handled within the given SLA;

  • Collaborate effectively with various internal teams, including engineering, to drive resolution;

  • Communication and documentation of bugs and issues to product development teams;

  • HubSpot/ZenDesk service desk or other support services desks;

  • Continuous update of documentation of typical technical support questions (FAQ).

Our requirements

  • Good spoken and written English communication skills;

  • Strong problem-solving skills;

  • Good initiative, communication skills and good team member;

  • Solid understanding of standard computer science concepts, personal computer architecture and networking required;

  • Must have the ability to take initiative and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.

Optional

  • Excellent demonstrated customer service skills and troubleshooting skills;

  • Self-driven, motivated and out-going;

  • Cross-team collaboration;

  • Logical and Critical thinking;

  • Passion for technology and customer support.

What we offer

  • Working in the team with high IT background;

  • Extremely friendly atmosphere;

  • Multicultural projects;

  • Possibility to develop;

  • Additionally: English course, trainings, sports facilities, team building adventures, chillout room, and…a very good coffee! :))

  • Benefits

  • sharing the costs of sports activities

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • flexible working time

  • fruits

  • integration events

  • no dress code

  • coffee / tea

  • parking space for employees

  • leisure zone

  • baby layette

  • christmas gifts

  • birthday celebration

CodeConcept sp z o.o.

CodeConcept is a software house and offers custom software programs such as: PC software, web applications, firmware, mobile applications or other dedicated systems. In addition, we specialize in IT systems integration as well as IT consulting. We have many years of experience in creating highly specialized both software and firmware for various market sectors. We are currently looking for candidates for the position of: Support Engineer.

Main technologies:

• Java

• .Net

• C/C++

• Android

• iOS

• Angular JS

• PHP

• Python

• Node JS

CodeConcept Sp. z o.o.

Ul. Toszecka 101

44-100 Gliwice

Tel. 32 23 00 290

www.CodeConcept.pl

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Please send your applications, please write the position in the topic. At the same time, we ask you to sign the following declaration: “Oświadczam, że wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997r. o ochronie danych osobowych, Dz. U. Nr 133 poz. 833)”, English version: “I hereby give consent for my personal data included in my offer to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)”.