Swedish Customer Service Advisor

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 2019-02-28
  • Ważna jeszcze 5 dni (do 2019-03-30)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Swedish Customer Service Advisor
    Miejsce pracy: Kraków

    Candidate’s profile

    Before you start our induction training we will check if you have:
    • fluent Swedish language skills both verbal and written
    • good knowledge of English
    • pro client attitude and communication skills
    • basic experience in Windows 7 and MS Office
    • customer service experience (is an asset but is not necessary)
    • team player, problem solving attitude and efficient task management skills

    Job description

    After an induction training you will be able to:

    • handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
    • analyze and resolve most common enquiries using step-by-step solutions provided to you
    • deliver high quality standard service to customers
    • cooperate with IT specialist team to deal with more complex issues

    What we offer?

    • Working in a close-knit team and a friendly atmosphere
    • Development of expert or leader competences
    • Bonuses, including those for recommending new employees
    • A wide range of training and co-financing of courses
    • Attractive package of additional benefits (fitness, gym, cinema, etc.) – you choose what you want
    • Integration events and joint celebrations
    • An annual family picnic
    • Additional life insurance
    • Private medical care, also for your family
    • Disability inclusion Assistive technologies Reasonable accommodations
    • Employee volunteering opportunities and interesting CSR projects
    • Bicycle parking and carpooling

    About us

    Capgemini is one of the leading global companies offering consulting,
    IT technologies.

    The Cloud is fashionable - everyone’s talking about it, many use it, but few knows what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services,through managing equipment and operating systems, internal or access networks tomanaging applications, IT operations, availability, configurations, and changes. By working in an international environment… we use a number of foreign languages.