We host the IT-core of all our European users and databases. We coordinate all IT-related issues, projects and developments. As IT specialist, you are the IT interface to support all European users (500+) in 15 offices around Europe. You play a critical role to coordinate IT requests with internal and external providers. Of course, you cooperate closely with the European IT team and are responsible for providing IT service through IT service desk point of contact. Though the majority of the work is ticket guided, improvisation can be an important part of this job.
The jobs covers all areas of IT infrastructure; e-mail, network, system, hosting, storage, telephony, IT facility, and PC support. You need to deliver an efficient and effective production on IT projects, changes, incidents, problems and knowledge management.