PwC

System Analyst - Global L1/L2 Support Liaison

PwCO firmie

PwC

Polna 11

Warszawa

PwC is a powerful network of over 250.000 people across 158 countries. All committed to deliver quality in Assurance, Tax, Advisory & Technology services. Match your curiosity with continuous opportunities to learn, grow and make an impact. Join PwC and be a game changer.
PwC is a powerful network of over 250.000 people across 158 countries. All committed to deliver quality in Assurance, Tax, Advisory & Technology services. Match your curiosity with continuous opportunities to learn, grow and make an impact. Join PwC and be a game changer.
System Analyst - Global L1/L2 Support Liaison
Workplace: Warszawa

System Analyst position is a part of the Global Cross Platform Integration Support organization and is responsible for ongoing communication and support process continuous improvement specific to PwC’s integrations between global business platforms.
 

Role

  • Assure effective collaboration between global Level 2 Cross-Platform Integration support with Level 1 support teams and PwC territory representatives. 
  • Analyze incident resolution process and KPIs, recognize patterns related to re-assignments of incidents, target resolution time, and propose technical and process improvements to minimize the volume and increase KPIs.
  • Develop cooperation with other PwC support teams to identify, and to drive continuous improvement in the system integration area.
  • Assist with communication and knowledge transfer among different support levels regarding integrations, and its changes, as well as support process and KPIs.
  • Ensure proper escalation and the risk mitigation process for cross-platform integration cases.

Profile

  • At least a Bachelor, or Engineering degree in Technology or a related field.
  • Minimum 3 years of experience as a business/system analyst, or support engineer.
  • Understanding and working experience with ITSM/ITIL  processes. 
  • Previous experience in ITSM tools (preferred ServiceNow).
  • Ability to adept at change management and continuous improvement standards.
  • Ability to quickly and effectively prioritize multiple issues.
  • Understand the nature of business within a large multinational organization (i.e. time zone differences, cultural diversity, offshore colleagues).
  • Excellent communication and analytical skills.
  • Ability to work independently, as well as part of a team.
  • Fluent English.

We offer

  • Career development and professional growth in a global team setting.
  • Ability to pursue further professional development - access to the multiple trainings provided by PwC.
  • Participation in multi-territory activities within the cross platform support area.
  • Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program.
  • Opportunity to engage in after-hours sports activities and team building events.
  • Inspiring and friendly work environment.
  • Your career development plan tailored to your preferences and ambitions.
  • The office in a convenient location in the center of Warsaw and Kraków, or the possibility to work from home for candidates from other locations.

PwC Advisory spółka z ograniczoną odpowiedzialnością sp.k. or another PwC entity which runs a recruitment process - list of entities: https://www.pwc.com/gx/en/about/office-locations/poland.html, with its registered seat in Warsaw (00-633), Polna 11 Street, („PwC” or “we”) will be the controller of your personal data submitted in your application for a job. Your personal data will be processed for the purpose of performing a recruitment process for the job offered. If you give us explicit consent, your personal data will be also processed for participation in further recruitment processes conducted by PwC and sending notifications about job offers in PwC or job related events organized or with the participation of PwC such as career fair. A full information about processing your personal data is available in our Privacy Policy.

Fotografia
PwC is a powerful network of over 250.000 people across 158 countries. All committed to deliver quality in Assurance, Tax, Advisory & Technology services. Match your curiosity with continuous opportunities to learn, grow and make an impact. Join PwC and be a game changer.
System Analyst - Global L1/L2 Support Liaison

System Analyst position is a part of the Global Cross Platform Integration Support organization and is responsible for ongoing communication and support process continuous improvement specific to PwC’s integrations between global business platforms.
 

Role

  • Assure effective collaboration between global Level 2 Cross-Platform Integration support with Level 1 support teams and PwC territory representatives. 
  • Analyze incident resolution process and KPIs, recognize patterns related to re-assignments of incidents, target resolution time, and propose technical and process improvements to minimize the volume and increase KPIs.
  • Develop cooperation with other PwC support teams to identify, and to drive continuous improvement in the system integration area.
  • Assist with communication and knowledge transfer among different support levels regarding integrations, and its changes, as well as support process and KPIs.
  • Ensure proper escalation and the risk mitigation process for cross-platform integration cases.

Profile

  • At least a Bachelor, or Engineering degree in Technology or a related field.
  • Minimum 3 years of experience as a business/system analyst, or support engineer.
  • Understanding and working experience with ITSM/ITIL  processes. 
  • Previous experience in ITSM tools (preferred ServiceNow).
  • Ability to adept at change management and continuous improvement standards.
  • Ability to quickly and effectively prioritize multiple issues.
  • Understand the nature of business within a large multinational organization (i.e. time zone differences, cultural diversity, offshore colleagues).
  • Excellent communication and analytical skills.
  • Ability to work independently, as well as part of a team.
  • Fluent English.

We offer

  • Career development and professional growth in a global team setting.
  • Ability to pursue further professional development - access to the multiple trainings provided by PwC.
  • Participation in multi-territory activities within the cross platform support area.
  • Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program.
  • Opportunity to engage in after-hours sports activities and team building events.
  • Inspiring and friendly work environment.
  • Your career development plan tailored to your preferences and ambitions.
  • The office in a convenient location in the center of Warsaw and Kraków, or the possibility to work from home for candidates from other locations.

PwC Advisory spółka z ograniczoną odpowiedzialnością sp.k. or another PwC entity which runs a recruitment process - list of entities: https://www.pwc.com/gx/en/about/office-locations/poland.html, with its registered seat in Warsaw (00-633), Polna 11 Street, („PwC” or “we”) will be the controller of your personal data submitted in your application for a job. Your personal data will be processed for the purpose of performing a recruitment process for the job offered. If you give us explicit consent, your personal data will be also processed for participation in further recruitment processes conducted by PwC and sending notifications about job offers in PwC or job related events organized or with the participation of PwC such as career fair. A full information about processing your personal data is available in our Privacy Policy.

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