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System Business Analyst, GMG

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired 8 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Your responsibilities

  • Attend and participate in meetings relating to their SME role/project in both internal and external meetings and working groups

  • Provide input and recommendations to senior management on payment and development issues and enhancements

  • Assist and contribute to the successful testing, delivery and implementation of Global systems releases.

  • Manage small-medium size projects and BAU Commercialisation/system rule changes

  • No Operational Losses or internal/external customer complaints as a direct result of work undertaken.

  • Prioritises and schedules time effectively using planning tools available, including contingency and being flexible in your approach

  • Effectively manage and provide subject matter expertise to stakeholders

  • Analyse, test and implement changes accurately from user requirements with frequent updates communicated

  • Liaise with Internal Customers to improve customer experience, reduce risk and resolve issues

  • Where required actively partake in discussion between ITO, SwD and SD, In respect of any projects relative to GMG or messaging

  • Ensure that process requirements are met, adhered to, completed in accordance with established procedures

  • To provide high level Production support to countries and users in relation to the GMG system by responding to all customer inquiries in a timely, clear and concise manner

  • Ensure that business user views are represented and any business changes are taken into account during release planning.

  • Take a lead role in any GMG or messaging projects for EMEA region.

  • Clear and timely updates provided to the necessary areas, using analytical and problem solving skills to devise original and innovative solutions to user requirements.

  • Volume of changes delivered and risk controls evidenced

  • Frequent stakeholder meetings and feedback

  • Managing resources effectively

  • Attend/participate well in all meetings.

  • Communicate effectively with Business areas, PCM, IT and other team members.

  • Provide support and guidance to colleagues.

  • Co-operate and work well with others to achieve business aims. Enable and support a sense of team spirit, encourage and take part in open communication and sharing best practice.

  • To continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

  • Comply with all Global Standards, Compliance, Risk and Audit policy and exhibit HSBC Values and Core Standards

  • Demonstrate adherence to internal controls and strong risk awareness

Our requirements

  • Knowledge of SWIFT and SWIFT message standards Analysis experience and problem solving techniques

  • Other systems covering Messaging, Investigations

  • General Payments and Treasury/FX product knowledge (CHAPS)

  • Awareness of Industry and Banking Regulation

  • Business Partner stakeholder management and communication

  • Testing background is a plus

  • Customer Channels (Branch, Telephone, Digital)

  • Operations, particularly for Payments

  • Previous involvement with Payment processing and Incident management

  • Proven management abilities in leading change and projects

  • People management and team working

  • Self starter

  • Ability to communicate and build rapport effectively at all levels

  • Drive/passion in delivering high quality work

  • Exhibit a proactive and flexible approach to all responsibilities

  • Attention to detail and Risk awareness

  • Analytical skills with a view to commit to decisions.

  • High level of PC literacy and knowledge of standard office/development tools is required.

  • High level of influencing and negotiation skills

  • Excellent communication and inter-personal skills, with a strong commitment to deliver quality customer service.

  • Total commitment to Payment Service’s aims and standards of service and Group values

What we offer

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees

  • Modern office buildings in Kraków

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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