sharing the costs of sports activities
- Kapelanka 42a, KrakówKraków, Lesser Poland
- Offer expired 8 days ago
- Remote recruitment
- contract of employment
- specialist (Mid / Regular)
Attend and participate in meetings relating to their SME role/project in both internal and external meetings and working groups
Provide input and recommendations to senior management on payment and development issues and enhancements
Assist and contribute to the successful testing, delivery and implementation of Global systems releases.
Manage small-medium size projects and BAU Commercialisation/system rule changes
No Operational Losses or internal/external customer complaints as a direct result of work undertaken.
Prioritises and schedules time effectively using planning tools available, including contingency and being flexible in your approach
Effectively manage and provide subject matter expertise to stakeholders
Analyse, test and implement changes accurately from user requirements with frequent updates communicated
Liaise with Internal Customers to improve customer experience, reduce risk and resolve issues
Where required actively partake in discussion between ITO, SwD and SD, In respect of any projects relative to GMG or messaging
Ensure that process requirements are met, adhered to, completed in accordance with established procedures
To provide high level Production support to countries and users in relation to the GMG system by responding to all customer inquiries in a timely, clear and concise manner
Ensure that business user views are represented and any business changes are taken into account during release planning.
Take a lead role in any GMG or messaging projects for EMEA region.
Clear and timely updates provided to the necessary areas, using analytical and problem solving skills to devise original and innovative solutions to user requirements.
Volume of changes delivered and risk controls evidenced
Frequent stakeholder meetings and feedback
Managing resources effectively
Attend/participate well in all meetings.
Communicate effectively with Business areas, PCM, IT and other team members.
Provide support and guidance to colleagues.
Co-operate and work well with others to achieve business aims. Enable and support a sense of team spirit, encourage and take part in open communication and sharing best practice.
To continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
Comply with all Global Standards, Compliance, Risk and Audit policy and exhibit HSBC Values and Core Standards
Demonstrate adherence to internal controls and strong risk awareness
Knowledge of SWIFT and SWIFT message standards Analysis experience and problem solving techniques
Other systems covering Messaging, Investigations
General Payments and Treasury/FX product knowledge (CHAPS)
Awareness of Industry and Banking Regulation
Business Partner stakeholder management and communication
Testing background is a plus
Customer Channels (Branch, Telephone, Digital)
Operations, particularly for Payments
Previous involvement with Payment processing and Incident management
Proven management abilities in leading change and projects
People management and team working
Ability to communicate and build rapport effectively at all levels
Drive/passion in delivering high quality work
Exhibit a proactive and flexible approach to all responsibilities
Attention to detail and Risk awareness
Analytical skills with a view to commit to decisions.
High level of PC literacy and knowledge of standard office/development tools is required.
High level of influencing and negotiation skills
Excellent communication and inter-personal skills, with a strong commitment to deliver quality customer service.
Total commitment to Payment Service’s aims and standards of service and Group values
What we offer
Stable job in professional team
Interesting career path in an international organization
Private health care, employees’ benefits
Courses & training for our employees
Modern office buildings in Kraków
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate sports team
doctor’s duty hours in the office
retirement pension plan
no dress code
video games at work
coffee / tea
parking space for employees
extra social benefits
employee referral program
opportunity to obtain permits and licenses
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.