Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

System Support Analyst

AstraZeneca Pharma

  • offer expired 3 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

AstraZeneca Pharma

Postępu 14



Technologies we use


  • Python

  • JavaScript

  • SQL

About the project

At AstraZeneca, we are united by a common purpose: to push the boundaries of science to deliver life-changing medicines. Every day, we make a difference by delivering potentially life-changing medicines to millions of people worldwide. Being agile and creative company means building a dynamic, inspiring culture where we celebrate diverse, bold thinking, openness to new insights and ways of working. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality.

We believe in the potential of our people and you’ll develop beyond what you thought possible. We make the most of your skills and passion by actively supporting you to see what you can achieve no matter where you start with us.

The System Data Analyst is a member of the External Expert Engagement Services (E3S) team within the GBS – Compliance, Legal & Contracting Operations business unit. The analyst is responsible for partnering with key internal and external stakeholders to drive various internal financial and event management systems. E3S team members maintain and support the systems for end to end request and contract processes as required by individual countries (for example, across Europe, the US, Canada, Australia). Candidate must display high customer focus attitude with technical skills of debugging through multiple applications and interfaces.

Your responsibilities

  • System administration, data load and set up in OCE (Orchestrated Customer Engagement) based Salesforce system

  • Responsible for day to day running of relevant E3S Systems and to be liaison with software provider, internal IT and services teams as system administrator/subject matter expert

  • Responsible for supervision, prioritization, and resolution of all system related tickets. Drive system fixes, defects and resolution configuration

  • Identification, analysis, ownership, and resolution of repeated incidents leading to permanent resolution

  • Identifying risks and implementation of appropriate corresponding controls

  • Perform UAT for BAU system changes in Test and Prod environments

  • Responsible for maintenance of system architecture, including data migration, mapping, and quality

  • Communicate with stakeholders regarding the release schedule and upcoming enhancements

  • Identify opportunities for continuous process improvements to existing processes or defining new processes and updating documentation as necessary.

  • Assist with documentation and configuration of any required or requested application changes

  • Able to work with various data analytics tools from Excel to Power BI/ Salesforce reporting

  • Generate ad hoc reports as needed and system data searches for stakeholders

  • Maintain high level of internal and external customer satisfaction.

Our requirements

  • Bachelor's degree (ideally Engineering, Computer Science, or other technical discipline) or equivalent experience

  • Proven business/technical experience working with complex integrated systems, using creative and critical-thing skills to deliver exceptional results

  • Experience working with and/or managing IT Providers or Business Relationship Management

  • Prior experience as application support engineer or analyst

  • Proven knowledge of Salesforce

  • Strong ethical, collaborative, influencing, innovative and customer-centric skills

  • Excellent organizational skills, as well as ability to handle deadlines, details and multiple tasks

  • Demonstrated ability to take initiative and to respond to rapidly changing priorities

  • Demonstrated a can-do approach and willingness to learn new skills

  • Exceptional communication & interpersonal skills, including oral & written English


  • Global / cross-cultural experience

  • Pharmaceutical Industry experience

  • Experience of working in a matrix organisation

  • Salesforce Orchestrated Customer Engagement experience

  • Prior exposure or familiarity with scripts (e.g., Microsoft Excel + VBA, Python, JavaScript, SQL, etc.) will be a plus

This is how we organize our work

Team members

  • business analyst


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • corporate gym

  • retirement pension plan

  • corporate credit card

  • video games at work

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • meal passes

  • sharing the costs of tourist services

  • holiday funds

  • sharing the costs of holidays for kids

  • christmas gifts

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • extra leave

  • annual bonus

  • glasses reimbursement

  • business travel insurance

  • Work anniversary award

AstraZeneca Pharma

At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person.

A strongly independent and agile set up, Procurement is a strategic and global hub that sits at the heart of our organisation, promoting the continuous flow of thinking and ideas. Connecting our diverse functions, we answer to all their sourcing, contracting, category management and contract management needs. Help direct the whole Procurement stream: from the creation of strategies through to implementation by creating comprehensive project plans and management activities.

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