sharing the costs of sports activities
R-162237
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
System Support Analyst
AstraZeneca Pharma
- Postępu 14, Mokotów, WarszawaWarszawa, Masovian
- offer expired 3 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- hybrid work
- remote recruitment
- запрошуємо працівників з України
- Робота для іноземцівбез польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
AstraZeneca Pharma
Postępu 14
Mokotów
Warszawa
Technologies we use
Optional
Python
JavaScript
SQL
About the project
At AstraZeneca, we are united by a common purpose: to push the boundaries of science to deliver life-changing medicines. Every day, we make a difference by delivering potentially life-changing medicines to millions of people worldwide. Being agile and creative company means building a dynamic, inspiring culture where we celebrate diverse, bold thinking, openness to new insights and ways of working. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality.
We believe in the potential of our people and you’ll develop beyond what you thought possible. We make the most of your skills and passion by actively supporting you to see what you can achieve no matter where you start with us.
The System Data Analyst is a member of the External Expert Engagement Services (E3S) team within the GBS – Compliance, Legal & Contracting Operations business unit. The analyst is responsible for partnering with key internal and external stakeholders to drive various internal financial and event management systems. E3S team members maintain and support the systems for end to end request and contract processes as required by individual countries (for example, across Europe, the US, Canada, Australia). Candidate must display high customer focus attitude with technical skills of debugging through multiple applications and interfaces.
Your responsibilities
System administration, data load and set up in OCE (Orchestrated Customer Engagement) based Salesforce system
Responsible for day to day running of relevant E3S Systems and to be liaison with software provider, internal IT and services teams as system administrator/subject matter expert
Responsible for supervision, prioritization, and resolution of all system related tickets. Drive system fixes, defects and resolution configuration
Identification, analysis, ownership, and resolution of repeated incidents leading to permanent resolution
Identifying risks and implementation of appropriate corresponding controls
Perform UAT for BAU system changes in Test and Prod environments
Responsible for maintenance of system architecture, including data migration, mapping, and quality
Communicate with stakeholders regarding the release schedule and upcoming enhancements
Identify opportunities for continuous process improvements to existing processes or defining new processes and updating documentation as necessary.
Assist with documentation and configuration of any required or requested application changes
Able to work with various data analytics tools from Excel to Power BI/ Salesforce reporting
Generate ad hoc reports as needed and system data searches for stakeholders
Maintain high level of internal and external customer satisfaction.
Our requirements
Bachelor's degree (ideally Engineering, Computer Science, or other technical discipline) or equivalent experience
Proven business/technical experience working with complex integrated systems, using creative and critical-thing skills to deliver exceptional results
Experience working with and/or managing IT Providers or Business Relationship Management
Prior experience as application support engineer or analyst
Proven knowledge of Salesforce
Strong ethical, collaborative, influencing, innovative and customer-centric skills
Excellent organizational skills, as well as ability to handle deadlines, details and multiple tasks
Demonstrated ability to take initiative and to respond to rapidly changing priorities
Demonstrated a can-do approach and willingness to learn new skills
Exceptional communication & interpersonal skills, including oral & written English
Optional
Global / cross-cultural experience
Pharmaceutical Industry experience
Experience of working in a matrix organisation
Salesforce Orchestrated Customer Engagement experience
Prior exposure or familiarity with scripts (e.g., Microsoft Excel + VBA, Python, JavaScript, SQL, etc.) will be a plus
This is how we organize our work
Team members
- business analyst
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
integration events
corporate gym
retirement pension plan
corporate credit card
video games at work
coffee / tea
drinks
parking space for employees
leisure zone
meal passes
sharing the costs of tourist services
holiday funds
sharing the costs of holidays for kids
christmas gifts
employee referral program
opportunity to obtain permits and licenses
charity initiatives
extra leave
annual bonus
glasses reimbursement
business travel insurance
Work anniversary award
AstraZeneca Pharma
At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person.
A strongly independent and agile set up, Procurement is a strategic and global hub that sits at the heart of our organisation, promoting the continuous flow of thinking and ideas. Connecting our diverse functions, we answer to all their sourcing, contracting, category management and contract management needs. Help direct the whole Procurement stream: from the creation of strategies through to implementation by creating comprehensive project plans and management activities.