TAC Analyst

Trustwave Poland Sp. z o.o.O firmie

  • Warszawa

    mazowieckie
  • Ogłoszenie wygasło 4 lata temu
  • Specjalista


Trustwave helps businesses fight cybercrime, protect data and reduce security risk. With cloud and managed security services, integrated technologies and a team of security experts, ethical hackers and researchers, Trustwave enables businesses to transform the way they manage their information security and compliance programs. Trustwave delivers automated, efficient and cost-effective threat, vulnerability and compliance management. Trustwave is headquartered in Chicago with customers in 96 countries. For more information about Trustwave, visit https://www.trustwave.com


TAC ANALYST
Location: Warsaw, office at Prosta 51 Street
Working time pattern: FULL TIME


The duties of the TAC analyst include but are not limited to:

  • Being a dependable member of the team responsible for answering, evaluating, and prioritizing
    new telephone, web, and e-mail requests for assistance from customers related to Trustwave's suite
    of products.
  • Providing customers with regular updates on open issues and setting appropriate expectations
  • Acting as an escalation point for the SOC on Trustwave products that TAC support that are managed
  • Collaborating with account managers and solutions engineers to ensure a coordinated approach
    to resolving all customer issues
  • Carefully documenting activities and customer interactions to ensure accurate call tracking
  • Documenting solutions and publishing to the external knowledge base
  • Troubleshooting server/client, or network-related problems
  • Analyzing and recommending solutions to problems
  • Loading and configuring software and patches

Education:

We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.

We offer:

  • Work in multicultural and very modern working environment
  • Extensive training
  • Competitive salary and benefits package
  • Contact with global clients
  • Flexible schedule
  • Full time employment contract
Trustwave is proud to be an Equal Opportunity Employer (EOE) of Minorities, Females,
Protected Veterans, and Individuals with Disabilities.


If you wish to take part in the recruitment process please kindly send us your CV in English using:

Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

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