Oferta pracy

Team Leader Experience

Atos Poland Global Services Sp. z o.o.

  • Lower Silesia

    Lower Silesia
  • offer expired a month ago
  • contract of employment
  • full-time
  • team manager
  • home office work
  • remote recruitment

Your responsibilities

What you will be doing in your job:

As a Consulting Team Leader, you are a member of an ambitious international team that works in a strategic growth area for the best organizations in the sectors of Manufacturing, Retail & Transport; Public & Health; Financial Services; and Telecom, Media, and Utility. Together you will distinguish yourselves through commitment and implementation quality.

As a member of a global team, you operate independently or in collaboration with other entities and regions within Consulting or Atos itself. You design and implement new solutions based on your IT knowledge, understand the technical aspects of those and you can advise Clients. You have an affinity with technology and have gained experience in using and deploying it for the aforementioned work. You develop your sales and delivery skills and create new commercial opportunities and converting them into IT projects and strong client relationships.

As CX / UX Hybrid Consultant:

Develop views of both present and future customer journeys through quality research.

Lead projects that enhance the client’s understanding of the customer.

Serve as customer advocate during new product launches and service upgrades.

Develop customer needs and use cases throughout a customer journey.

Translate customer needs into business requirements.

Lead teams in developing business and customer cases to help drive experience improvement.

Understand and interpret customer experience measurements.

Develop operational plans to deliver great customer experiences.

Have a strong cross-functional understanding of service delivery to be able to identify and engage boundary partners.

Have experience with leading facilitated sessions in customer journey mapping and service blueprinting.

Create effective communications across multiple internal channels to increase the ability to change the customer experience.

As a CX / UX Hybrid Consultant, you are primarily responsible for capturing, analyzing, and estimating customer business requirements and translating them into CX solution architecture that fit within the customer's business environment and business objectives.

Our requirements

  • Customer Strategy

  • Digital Service Design

  • CX Metrics or insights from CX data

  • Business case development

  • Digital business design/strategy

  • Value proposition design

  • Bachelor or Master’s degree

  • At least 2 years experience in the role of Team Leader (leading teams of 15+ members)

  • Strong management skills to motivate and work with people

  • Likely to have experience in consulting activities

  • Analytical and decision-making attitude

  • Ability to interact and negotiate with the client with a consulting approach

  • Excellent attitude to communication and leadership

  • Mobile internationally (up to 30%)

  • Fluent in English and ideally another European language especially Russian, German or French

  • EU visa is a must

Optional

  • User Journey Mapping

  • Persona development

  • Content Strategy

  • Channel analysis

  • Channel strategy

  • User Research

  • UX Prototyping/MVP (journeys, service, product UIi)

  • UX Design

  • UI Design

What we offer

At Atos, great working conditions will always come without conditions.

Shape the future of digital.

And your too.

#TheFutureIsOurChoice

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • integration events

  • dental care

  • no dress code

  • extra social benefits

  • christmas gifts

  • employee referral program

  • charity initiatives

  • global IT projects

  • new technologies

Recruitment stages
1

Apply to work at Atos

2

Screening

3

Interview

Atos Poland Global Services Sp. z o.o.

At Atos, as a global leader in secure and decarbonized digital

business technology, we work together with companies and

industries around the world.

AI, IoT, big data & analytics, cybersecurity, cloud, edge computing

and sustainability… shaping the future of the information space

with our clients is exciting yet challenging.

That is the reason why at Atos, together we bring the diversity

of our people’s backgrounds and skills to make choices that

will have positive economic, social and ethical impacts

on business and humanity tomorrow.

At Atos, the future is our choice.

Scroll to the company’s profile

Atos offers IT infrastructure management services, IT systems integration, outsourcing and IT consulting.

We are also the worldwide IT partner of the Olympic and Paralympic Games.

We employ over 110,000 employees worldwide, and thanks to our presence in 73 countries, we offer our clients expert services of the highest quality with global reach.

Atos has been operating in Poland for over 20 years. We are present in 6 cities in Poland - Bydgoszcz, Wroclaw, Warsaw, Lodz, Opole and Krakow.