Team Leader Export Operations

Job Description

Main responsibilities:

• Lead export operations logistics team.
• Ensure accurate preparation of all international export documentation, customs declarations and other supporting documentation.
• Ensure that all regulatory requirements are met to ensure compliance for EU Trade & Customs.
• Maintain and update HTS code listings along with ECCN’s.
• Screen denied parties and products, monitor exports, and verify shipments are properly prepared in accordance with the export license to embargoed nations.
• Maintain appropriate recordkeeping and due diligence in accordance with all governing regulatory requirements.
• Conduct team meetings/briefings with tracking of monthly metrics and deliverables.
• Communicate with supply chain managers, business operations, and customer service, all pertinent logistics issues that may impact business needs.
• Monitor freight costs and report on freight reductions, recommend cost savings initiatives and measure performance using formal metrics.
• Maintain positive relations and regular communication with regional managers and international support specialists.
• Assist in strategic global logistics initiatives.

Client Customer Service:

• Responsible for client interfacing via both phone and electronic correspondence such as email for compliance-related issues on import and export procedures.
• Responsible for quoting of consignments.
• Responsible for communication with the client on consignment status for all state changes of shipments including issues.
• Responsible for checking against all known shippers, and denied parties list and obtaining all related documentation.
• Responsible to adhere to escalation procedure if there is a deviation from SLA and/or Standard Operating Procedures
• Follow all relevant Standard Operating Procedures, client protocols, and quality criteria in accordance with good manufacturing practices in all areas of responsibility.
• Works within the team to provide quotes to the customer in accordance with 3rd party logistics providers, quoting process and according to the customer’s expectations
• Responsible to ensure dangerous goods consignments are inspected and handled per IATA/ICAO instructions.
• Responsible for monitoring the P & L of consignments.

Transportation:

• Daily professional communication and positive working relationships with logistics providers.
• Management of export/import orders & shipments - Road, Rail, LTL, FCL, LCL, FCL, Air.
• Process shipping orders considering all necessary factors such as point of pickup, the port of origin, container size, temperature, point of destination, order cube/weight, cycle time.
• Coordinate and manage transportation bookings (ocean/road/air) per company guidelines
• Manage product and logistics suppliers to fulfill customer supply chain needs.
• Process all inquiries in a timely and professional manner from customers, vendors, transportation companies, ocean carriers, air forwarders.
• Requesting and reviewing import/export documentation including invoices, packing lists, managing certificates, while simultaneously ensuring compliance for export shipping and meeting deadlines. 
• Effectively resolve problems by utilizing internal and external resources and by determining the best course of action

Documentation:

• Responsible for preparation of customs declarations
• Responsible for creation of consignments documentation including but not limited to: master air bill, house air bill, shipping manifest, labels, pickup alerts, bill of ladings, certificate of origins, dispatch letter, flight details, and enhanced security forms.
• Responsible for creation of pre-alert documentation for consignments
• Responsible for sending various documents that pertain to each shipment to appropriate parties and customers.
• Responsible for creating and submitting reports on a deadline, based on shipment data, including, volume, metrics, and accounts.
• Responsible to send the brokers all documents for import shipment and confirm receipt of documents.