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Team Leader in Customer Service Department with French

Getinge Shared Services sp. z o.o.About the company

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Getinge Shared Services sp. z o.o.

Stanisława Klimeckiego 1

Kraków

Your responsibilities

  • Team Leader in the Customer Service Department coordinates daily work of the team, is main contact point between the team and the business. Ensures targets for the team are met and distributes tasks adequately as well as makes sure adequate administrative planning for holidays, absence et al. is in place. Handles communication and escalations with clients and the business as well as remaining teams in the SSC, including Management. Is part of Extended Management. Provides operational as well as “HR”-related support to the team – is available for questions, keeps team development in mind, addresses issues as well as prevents potential hardships. Is responsible for having processes and procedures for the team documented, as well as oversees process improvements initiatives.

  • Manage Customer Service operations (e.g. Sales and Service Orders processing, Invoicing, Contracts Management, Disputes resolution and other) for assigned team on a day-to-day basis to meet the decided objectives, targets and metrics,

  • Coordinate daily work and customer availability of the team, taking into consideration internal and external Customers’ working calendars,

  • Ensure that quality and operational excellence objectives and targets are fulfilled for the team,

  • Delegating the targets to the team member through regular communication, planning and performance reviews,

  • Providing an operational support to team members, as well as being responsible for their coaching and development,

  • Monitoring the competence development within the department,

  • Working together with management on employees motivation and engagement

  • Handling client & customer communication and escalations,

  • Ensuring high level of service for Internal Clients,

  • Ensuring delivery according to customer and process requirements (SLA),

  • Monitoring, interpreting and reporting key performance indicators,

  • Designing, developing and approving process documentation based on knowledge transfer and gained experience,

  • Initiating and driving, participating and leading local and global processes improvement initiatives,

  • Complying and ensuring the operation is in line with company’s policies and procedures,

  • Identifying issues or risks and proactively working to resolve them, involving management on a needed basis.

Our requirements

  • Relevant experience in a Shared Services or similar environment, preferably on Team Leader or Team Coordinator position.

  • Fluent French (written and oral) as well as at least very good English are required.

  • Additional knowledge of Italian, Spanish or Portuguese will be an asset

  • Advanced knowledge of Microsoft Office, (especially Excel)

  • SAP knowledge will be a strong asset.

  • Proven successful track record of working with different countries and cultures

  • Leadership skills.

  • Very good communication skills, ability to maintain professional business contacts with internal and external customers.

  • Flexibility to travel and take part in the transition process

  • Flexible and ready to take over if necessary during transition and stabilization period other processes as well.

  • Detail-oriented, well organized, flexible and open to changes,

  • Pro-active, improvements driver, problem solver.

  • Innovative, ready so start working on things from scratch.

  • Challenging the status quo, able to think out of the box.

  • Ability to work under pressure and toward deadlines.

  • Working days according to French holiday calendar.

What we offer

  • Very attractive working conditions.

  • Interesting and stable job in multinational organization.

  • Friendly work environment in an open and friendly organizational culture in a modern med-tech company

  • Excellent opportunity to learn and develop

  • Participation in projects.

  • Professional trainings.

Getinge Shared Services sp. z o.o.

GETINGE is a leading global medical technology company with operations in the areas of surgery, intensive care, infection control, care ergonomics and wound care.

We employ more than 15 500 talented employees across the globe who deliver innovative products and solutions that contribute to quality enhancement and cost efficiency within healthcare and the life sciences. At Getinge you are involved in the creation of sustainable healthcare for future generations.

GETINGE is active in over 44 countries and generates sales exceeding SEK 29,8 billion. We are expanding rapidly and will double in size over the coming years. Join us on this exciting journey!

Getinge SSC is a Shared Service Center that provides Customer Service and Accounting services to the entities within Getinge in EMEA Region. We offer great opportunity to develop your carrier path in finance, accounting and customer service in the international environment and be important part of Getinge Group Shared Service Center.

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