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Team Leader in Customer Service Operations

  • Kraków, małopolskie
  • Kierownik
  • 2017-09-05

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Goldman Recruitment
    Goldman Recruitment is a HR consultancy company that provides high quality Candidates for a variety of professions, with a particular specialization in the Finance sector. By utilizing Search & Selection and Executive Search methods we are able to quickly and efficiently locate and recommend Candidates with the required skills and talents.
    For our Client, BPO global leader with new office in Kraków, we are looking for Candidates who are willing to be a part of international structures for a position of:

    Team Leader in Customer Service Operations

    Location: Kraków
    Salary: attractive
    Ref. no 17819/0


    • Leading and developing a team of Customer Care Consultants,
    • supervising changes and constantly working of improvements to our service,
    • driving key success measurement metrics,
    • ensuring the highest level of customer satisfaction for the services,
    • development and maintenance of existing relationships with customers and partners,
    • forecast planning, reporting and controlling,
    • monitor customer feedback and help resolve various problems.


    • min. 1-2 years of relevant experience,
    • fluent English (level C1),
    • experience in Business Travel Management is a must,
    • knowledge of Italian will be a strong asset,
    • university degree,
    • good organization and coordination skills,
    • familiarize with office work and corporate structures,
    • knowledge of CSR systems (Sabre/Galileo/Amadeus or similar) will be a strong asset.

    The offer:

    • unique possibility to work on international projects,
    • possibility to create new structure,
    • opportunity of personal development in a multinational working environment,
    • professional package of external and internal trainings,
    • real impact on the company future,
    • attractive benefits package - as a response to the needs of employee,
    • partnership with professionals, identified career paths including global opportunities.

    If you are interested in this role, please APPLY HERE
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