Team Leader in Transfer Agency

BNP Paribas S.A. Branch Poland

  • Wronia 31, Wola, Warszawa
    Warszawa, Masovian
  • offer expired 6 days ago
  • contract of employment
  • full-time
  • manager / supervisor, team manager
  • hybrid work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

BNP Paribas S.A. Branch Poland

Wronia 31



Your responsibilities

  • Ensure that Team's results are fully green; e.g. service quality, productivity, staff engagement surveys, internal/external audit results are all exemplary.

  • Ensure that all the MI, KPI, KRI, KMP, BCP, BCM files and reports are updated and distributed on regular basis, department's boards/visual management updated and service reviews meetings organized and held with spokes locations.

  • Manage the resources of the Team effectively, so any volumes fluctuations are dealt without service delivery degradation.

  • Ensure that processes are reviewed on a regular basis in order to increase productivity by making processes more efficient.

  • Secure and evolve necessary controls and procedures so that operational risk is mitigated.

  • Ensure a constructive, supportive and learning culture is in place in relation to errors and incidents.

  • Escalate any systems issues and extraordinary events to senior management.

  • Ensure efficient time management of the team to optimize overtimes and organize proper coverage of BAU during vacation periods.

  • Ensure all the applications/tools set up and access management.

  • Ensure coordination and follow up of TA applications development.

  • Ensure all staff are trained, developed and coached so that there is rich, timely and professional communication and collaboration between the department's staff and colleagues in other locations as well as internal and external clients and other stakeholders. Organize and supervise cross team training for the staff.

  • Manage staff attrition and recruit new employees in advance.

  • Ensure monthly staff meetings, regular feedback sessions to staff, twice yearly appraisals, incident review meetings, ACE and improvement brainstorming and reviews, strong industrial training induction for new staff, succession planning and career development, overtimes management.

  • Ensure that all archiving of documents is being done as per Group recommendation and in line with “paperless office” strategy.

  • Ensure strong staff engagement by promoting and supporting One Team One Ambition culture, ‘can do' attitude, innovations, promote social events to continuously maintain and improve team spirit. Ensure support to other departments when necessary.

  • Maintain superior relationship with internal and external clients by constructively managing their requirements, especially when there is a conflict of interests between different locations and Global Team.

  • Prepare and coordinate internal or external projects and ensure that all the deadlines are achieved with superior results.

  • Ensure that Recharge models are up to date and appropriately changed if necessary.

  • Proactively support Managers in preparation and coordination of internationalization projects, ensure smooth transition to Warsaw without service degradation.

  • Act and behave appropriately to comply with the general ethical standards expected by the Bank and relevant Regulatory Authorities. Ensure staff's strict compliance to BNP Paribas Group's polices and standards.

Our requirements

  • Minimum 2 years of working experience in operational area in a leadership position

  • Experience in securities services, funds industry or related areas of financial services

  • Fluency in English as a working language

  • High productivity and precision

  • Ability to motivate and develop team members

  • Experience working on short deadlines would be a strong asset

  • Exceptional verbal and written communication skills

  • Strong time management and organizational habits

  • Client focused - able to build productive and collaborative working relationships with stakeholders

What we offer

  • Stable employment, with full-time job contract

  • Six Career Paths to choose from

  • Complex on boarding and induction programme

  • Trainings, co-financed language courses, professional certifications and post-graduate studies

  • Flexible working system, 50% working from home

  • Private medical package

  • Life insurance

  • Employee Pension Plan

  • Sports Card

  • Lunch Card

  • Cafeteria Platform

  • Modern, eco-friendly office located near Metro Daszyńskiego station


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • fruits

BNP Paribas S.A. Branch Poland

BNP Paribas Group is one of the largest international banking networks in the world. Together with all dependent entities it has more than 189 000 employees and it operates in over 74 countries. The group offers products and services in the areas of investment, corporate, private and retail banking. On the Polish market we are represented by entities offering varied financial products and services. For more details please visit BNP Paribas S.A. Branch in Poland, the institution specialized in Corporate and Institutional Banking we look for candidates interested in the position in Finance Control Team

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