Oferta pracy

Team Leader, IT 3rd Level Support

JYSK Sp z o.o.

JYSK Sp z o.o.

Meteorytowa 13

Osowa

Gdańsk

Technologies we use

Operating system

Your responsibilities

  • We are continuing our global growth, and one of the primary tasks of the IT department is to support the continued expansion. We are going full speed ahead on the implementation of new solutions, enhancements to existing solutions and integration of new countries. To ensure that we will continue to be able to offer the best possible support for the entire organization we are looking for a talented and ambitious Team Leader for our IT 3rd Level Support team.

  • You can work from either our head office in Aarhus, Denmark, Gdańsk, Poland or Handewitt, Germany. You will be part of our IT Operations 3rd Line Support Team of four people located in the three abovementioned locations. The team is helping to support all 27 countries in JYSK, and has the overall responsibility to solve IT tasks not being solved by the 1st and 2nd line support. Work will consist of leading a team of four highly skilled IT professionals located in three countries. Furthermore, on a daily basis you’ll help supporting the team in solving IT tasks, identify larger issues and make sure the quality live up to the expected standards in JYSK. The team is part of the JYSK IT Operations and Security department, and ensuring good cooperation and communication with the several operations teams, is also a big part of the daily work.

  • Most of the hands-on work will take place in a Microsoft Environment. You can expect your daily work will involve working with Windows 10 & 11, Intune, MECM, M365, Active Directory, PowerShell and much more. JYSK has invested in and developed the entire IT landscape, continues to do so, and colleagues can expect an interesting and everchanging workplace, using the newest technologies, always supported by great colleagues.

Our requirements

  • You bring dedication and you…

  • see it as highest priority developing and supporting your team colleagues, on both a technical and personal level

  • are experienced within IT support and perhaps even have some leadership experience already

  • learn fast, like learning new technologies and approaching new problems

  • ensure that things work better when you leave than when you arrive

  • would rather automate than be stuck in routine work

  • are able to work with support tasks as well as participating in relevant projects

  • has a helpful mindset, and strive to help our colleagues – a “Customer first” approach

  • have great communication skills in English, both verbal and written

  • Besides a strong understanding of IT, your communicative skills are important, both for making sure the international team is streamlined and every team colleague are aboard and aligned.

What we offer

  • being able to set the direction and future for an already great performing IT team

  • an IT organization with a fix-once philosophy

  • training in relevant technologies

  • a company with a healthy focus on work/life balance

  • get to influence the IT landscape of one of the fastest expanding retailers

  • an informal work environment with committed professionals

  • benefits like health care insurance, staff canteen, exercise room etc.

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • corporate gym

  • mobile phone available for private use

  • corporate car available for private use

  • computer available for private use

  • preferential loans

  • corporate credit card

  • no dress code

  • coffee / tea

  • parking space for employees

  • meal passes

  • christmas gifts

  • birthday celebration

  • employee referral program

  • charity initiatives