Team Leader (IT Service)

Diverse CG Sp. z o.o. sp.k.O firmie

  • Warszawa, mazowieckie

  • Ogłoszenie wygasło 22 dni temu
  • Umowa o pracę
  • Pełny etat
  • Specjalista

Diverse CG has a vision of future, that will ensure a dynamic development of our Partners’ enterprises, by hiring the right people to work using our services. Candidates, with our help, will be able to find a job that meets their expectations. We keep our promises towards our Co-workers, Clients and Candidates, which ensures our position of an effective partner and a good employer. Right now, for one of our Partners, we are looking for:

Team Leader (IT Service)

Miejsce pracy: Warszawa

WHAT YOU’LL BE DOING:

  • Assist in resolving any Level 1 escalations due to the technical service line teams failure to delivery any services, process & systems
  • Responsibility for monitoring & approving overtime, standby, expenses and administrating standard pay systems & processes
  • Performance Management; Objective setting, measurement, monitoring, productivity and appraisal of staff
  • Responsible for the facilitation and management of all Corrective Actions Plans aligned to the Section as well as support and provide input into any Service Improvement Plans

WE OFFER

  • Working in a global, innovative and dynamically growing company
  • The opportunity for professional development and training to gain or expand skills
  • Work in a modern office in the center of Poznan
  • An additional day off
  • Partly covered Medicover
  • MyBenefit benefit system

REQUIREMENTS

  • Very good German and English
  • Experience in managing SLAs as well as internal KPIs designed to drive productivity and efficiency
  • Experience of leading and managing a customer service function within a large organisation
  • The ability to demonstrate a knowledge of Technical Service Desk & Infrastructure Operations services
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Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

Diverse CG has a vision of future, that will ensure a dynamic development of our Partners’ enterprises, by hiring the right people to work using our services. Candidates, with our help, will be able to find a job that meets their expectations. We keep our promises towards our Co-workers, Clients and Candidates, which ensures our position of an effective partner and a good employer. Right now, for one of our Partners, we are looking for:

Team Leader (IT Service)

WHAT YOU’LL BE DOING:

  • Assist in resolving any Level 1 escalations due to the technical service line teams failure to delivery any services, process & systems
  • Responsibility for monitoring & approving overtime, standby, expenses and administrating standard pay systems & processes
  • Performance Management; Objective setting, measurement, monitoring, productivity and appraisal of staff
  • Responsible for the facilitation and management of all Corrective Actions Plans aligned to the Section as well as support and provide input into any Service Improvement Plans

REQUIREMENTS

  • Very good German and English
  • Experience in managing SLAs as well as internal KPIs designed to drive productivity and efficiency
  • Experience of leading and managing a customer service function within a large organisation
  • The ability to demonstrate a knowledge of Technical Service Desk & Infrastructure Operations services

WE OFFER

  • Working in a global, innovative and dynamically growing company
  • The opportunity for professional development and training to gain or expand skills
  • Work in a modern office in the center of Poznan
  • An additional day off
  • Partly covered Medicover
  • MyBenefit benefit system
Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

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