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Team Leader OtC with German

  • Kraków, małopolskie
  • Kierownik
  • 09.01.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HRK SSC/BPO specializes in recruiting specialists, managers and directors for shared services centers. By partnering with leading companies in the SSC/BPO sector, our Candidates may be presented the most attractive offers that are tailored to their qualifications and expectations.

    See what we can do for you: SSC/BPO team at HRK.
    A few facts that you should know about our client:
    - one of the most admired SSC/BPO companies,
    - over 4000 employees hired in Cracow,
    - flexible working time and friendly work atmosphere.
    Team Leader OtC with German

    Duties:

    • Manage a team of 12 OtC Specialists (Juniors, Specialists and Seniors),
    • supervise the team to deliver high quality and professional service,
    • maintain strong relationship with the Client,
    • manage escalations,
    • cooperate with teams in other locations,
    • training and development,
    • reporting to SDM.

    Requirements:

    • previous leadership experience (at least 1 year)
    • very good knowledge of German and English language,
    • people management and customer service skills,
    • experience in AR area is desirable.

    Offer:

    • stable job position, 
    • consistent scope of responsibilities,
    • friendy atmosphere,
    • interesting career path, 
    • attractive package of additional benefits,
    • integration events. 

    If you are interested in the above offer, please apply by clicking the Apply link, which is tantamount to giving the following consent:
    I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process and future recruitments under the article 6 paragraph 1 a) of GDPR (General Data Protection Regulation as of 27 April 2016). I acknowledge that HRK S.A. with the registered office in the Warsaw (00-095) is a Data Controller within the meaning of GDPR. I know that I have a right of access, right to rectification, right to erasure (right to be forgotten) or right to restriction of processing. I have also a right to withdraw my consent at any time by sending a appropriate request on: [email protected] My personal data will be processed by Data Controller until the end of all recruitments, unless I withdraw my consent earlier according to familiar procedure.