Oferta pracy

Team Leader

CONECTYS POLAND sp. z o.o.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

To wyróżnienie ofert oznacza, że cały proces rekrutacyjny jest prowadzony zdalnie. Dowiedz się więcej
Rekrutacja zdalna
  • Poznań, wielkopolskie

  • Ogłoszenie wygasło miesiąc temu
  • Pracodawca nie wymaga CV
  • Umowa o pracę
  • Pełny etat
  • Kierownik
Team Leader

Responsibilities:

  • Consulting for the Client(s) in the start-up phase of projects by performing a Due Diligence study of the needs and by delivering detailed implementation reports,
  • Managing day to day operational interactions with the Client(s),
  • Coordinating day-to-day activities in order to meet or exceed Service Level Agreements,
  • Reporting on the overall performance of the team and suggest possible areas of improvement,
  • Manage staff schedules, staff recruitment, training, performance evaluation, monitoring.
  • Define and organize processes and use of tools,
  • Define and manage the tasks, roles, and responsibilities of the customer teams.

Requirements:

  • Ability to assimilate information and learn quickly, self-study oriented,
  • C1 level of English
  • Easily adaptable to new circumstances, technologies and procedures,
  • Pro-active, self-starter and ambitious,
  • Well-organized and able to handle administrative tasks efficiently,
  • At least 1-2 years experience in managing a team of at least 10 people (preferably in BPO industry), with sufficient understanding of People Management, Tools, Processes and Methodologies,
  • Experience in a complex operational environment – ex. Customer Service, Help Desk, BPO
  • Good communication and people skills
  • Ready to work on a shift rotating schedule including weekends and national holidays

What we offer:

  • Working on an international project
  • Working from home (during the Covid-19 pandemic)
  • Multicultural and multilingual environment
  • Working with social media and new internet technologies
  • The office located in the city centre
  • Benefits: medical healthcare, Multisport & meal tickets
  • Working from home until further notice

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