Oferta pracy

Team Leader (Service Desk)

DSV ISS

DSV ISS

Taśmowa 10

Mokotów

Warszawa

Technologies we use

Expected

  • Cherwell

  • Remedy

  • ServiceNow

Your responsibilities

  • Provide leadership, coaching and mentoring to all assigned employees

  • Ensure timely and high-quality delivery of services as well as providing continuous improvements within area of responsibility

  • Development of assigned employees to deliver continually improved service to meet user needs and ensure user satisfaction

  • Ensure appropriate shift staffing by creating and maintaining the work schedule document

  • Distribute workload among all assigned team members

Our requirements

  • Experience in similar position (2-3 years at Service Desk, Help Desk, Customer Support)

  • English B2 level or above

  • Understanding of the ITIL methodology (certification as advantage)

  • Good general IT understanding and a will to expand this knowledge

  • Experience with ITSM/ticketing systems like ServiceNow, Remedy, Cherwell

What we offer

  • Employment contract

  • Buddy

  • Comprehensive onboarding program

  • Internal training catalogue and e-learning platform

  • Culture of feedback

  • Internal transition program

  • Scandinavian work culture

  • Work-life Harmony

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • corporate gym

  • christmas gifts

  • charity initiatives

  • modern & ergonomic eco-office

  • bike parking

  • electric vehicle charging stations

  • canteen

Recruitment stages
1

CV Analysis

2

Telephone contact

3

1st Recruitment meeting

4

Tests (optional)

5

2nd Recruitment meeting (optional)

6

Feedback

Take a 360-degree Virtual Tour of the DSV ISS Office

  • https://social.dsv.com/2QS

DSV ISS

DSV Group is one of the world’s leading transport, freight forwarding and logistics companies. Our headquarters are located in Denmark and our offices – in more than 90 other countries.

DSV consists of following divisions: DSV ISS | DSV Road | DSV Air&Sea | DSV Solutions | DSV Services.

DSV International Shared Services (DSV ISS) in Warsaw is in a phase of dynamic development. We employ more than 1200 fantastic people and this number is constantly increasing.

We provide global IT services within areas like: Service Desk, Network, EDI, SAP, WMS, Software Development, Corporate Integration, Citrix.

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