Pracuj.plsharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyTeam Leader (Service Desk)
DSV ISS
- Taśmowa 10, Mokotów, WarszawaWarszawa, Masovian
- offer expired 6 days ago
- contract of employment
- full-time
- team manager
- remote recruitment
DSV ISS
Taśmowa 10
Mokotów
Warszawa
Technologies we use
Expected
Cherwell
Remedy
ServiceNow
Your responsibilities
Provide leadership, coaching and mentoring to all assigned employees
Ensure timely and high-quality delivery of services as well as providing continuous improvements within area of responsibility
Development of assigned employees to deliver continually improved service to meet user needs and ensure user satisfaction
Ensure appropriate shift staffing by creating and maintaining the work schedule document
Distribute workload among all assigned team members
Our requirements
Experience in similar position (2-3 years at Service Desk, Help Desk, Customer Support)
English B2 level or above
Understanding of the ITIL methodology (certification as advantage)
Good general IT understanding and a will to expand this knowledge
Experience with ITSM/ticketing systems like ServiceNow, Remedy, Cherwell
What we offer
Employment contract
Buddy
Comprehensive onboarding program
Internal training catalogue and e-learning platform
Culture of feedback
Internal transition program
Scandinavian work culture
Work-life Harmony
Benefits
private medical care
sharing the costs of foreign language classes
life insurance
corporate gym
christmas gifts
charity initiatives
modern & ergonomic eco-office
bike parking
electric vehicle charging stations
canteen
Recruitment stages
1
CV Analysis
2
Telephone contact
3
1st Recruitment meeting
4
Tests (optional)
5
2nd Recruitment meeting (optional)
6
Feedback
Take a 360-degree Virtual Tour of the DSV ISS Office
https://social.dsv.com/2QS
DSV ISS
DSV Group is one of the world’s leading transport, freight forwarding and logistics companies. Our headquarters are located in Denmark and our offices – in more than 90 other countries.
DSV consists of following divisions: DSV ISS | DSV Road | DSV Air&Sea | DSV Solutions | DSV Services.
DSV International Shared Services (DSV ISS) in Warsaw is in a phase of dynamic development. We employ more than 1200 fantastic people and this number is constantly increasing.
We provide global IT services within areas like: Service Desk, Network, EDI, SAP, WMS, Software Development, Corporate Integration, Citrix.