Oferta pracy

Team Leader SSC/BPO

DSV ISS

  • Taśmowa 10, Warszawa
    Warszawa, Masovian
  • offer expired 17 days ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment

DSV ISS

Taśmowa 10

Warszawa

Your responsibilities

  • Secure recruitment process in line with hiring and recruitment processes.

  • Provide leadership to the team on daily activities to achieve maximum operations efficiency.

  • Monitor team performance according to SLA and KPIs and ensure high quality and standard.

  • Hold direct reports accountable for their performance by providing feedback, coaching and assessment.

  • Create an inspiring environment with an open communication culture.

  • Support continuous development culture aligned with Lean methodology.

  • Effectively communicate and fulfil the strategic goals.

  • Stakeholder management.

  • Ensure control and compliance requirement of existing processes.

Our requirements

  • Higher education.

  • 2 years of relevant experience with similar position in SSC/BPO.

  • Very good English skills – B2/C1 level.

  • Knowledge of SAP.

  • Good knowledge of MS Office.

  • Very good communication and interpersonal skills.

  • Ability to effectively engage and motivate direct reports.

  • Support professional development of the team members.

  • Ability to deliver companies goals.

  • Knowledge of Lean methodology would be an asset.

  • Good understanding of change management.

What we offer

  • Employment contract

  • Buddy

  • Comprehensive onboarding program

  • Internal training catalogue and e-learning platform

  • Culture of feedback

  • Internal transition program

  • Scandinavian work culture

  • Work-life Harmony

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • corporate gym

  • corporate sports team

  • christmas gifts

  • charity initiatives

  • modern & ergonomic eco-office

  • bike parking

  • electric vehicle charging stations

Recruitment stages
1

CV Analysis

2

Telephone contact

3

1st Recruitment meeting

4

Tests (optional)

5

2nd Recruitment meeting (optional)

6

Feedback

DSV ISS

DSV Group is one of the world’s leading transport, freight forwarding and logistics companies. Our headquarters are located in Denmark and our offices – in more than 90 other countries.

DSV consists of following divisions: DSV ISS | DSV Road | DSV Air&Sea | DSV Solutions | DSV Services.

DSV International Shared Services (DSV ISS) in Warsaw is in a phase of dynamic development. We employ more than 1200 fantastic people and this number is constantly increasing.

We provide global services within areas like: Finance & Accounting, Claims, Customs, IT, Process Automation, Customer Reporting & Data Quality, HR & Administration, Back Office.

Scroll to the company’s profile

Take a 360-degree Virtual Tour of the DSV ISS Office

  • https://social.dsv.com/2QS