Oferta pracy

Team Leader SSC/BPO


  • Taśmowa 10, Warszawa
    Warszawa, Masovian
  • offer expired 17 days ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment


Taśmowa 10


Your responsibilities

  • Secure recruitment process in line with hiring and recruitment processes.

  • Provide leadership to the team on daily activities to achieve maximum operations efficiency.

  • Monitor team performance according to SLA and KPIs and ensure high quality and standard.

  • Hold direct reports accountable for their performance by providing feedback, coaching and assessment.

  • Create an inspiring environment with an open communication culture.

  • Support continuous development culture aligned with Lean methodology.

  • Effectively communicate and fulfil the strategic goals.

  • Stakeholder management.

  • Ensure control and compliance requirement of existing processes.

Our requirements

  • Higher education.

  • 2 years of relevant experience with similar position in SSC/BPO.

  • Very good English skills – B2/C1 level.

  • Knowledge of SAP.

  • Good knowledge of MS Office.

  • Very good communication and interpersonal skills.

  • Ability to effectively engage and motivate direct reports.

  • Support professional development of the team members.

  • Ability to deliver companies goals.

  • Knowledge of Lean methodology would be an asset.

  • Good understanding of change management.

What we offer

  • Employment contract

  • Buddy

  • Comprehensive onboarding program

  • Internal training catalogue and e-learning platform

  • Culture of feedback

  • Internal transition program

  • Scandinavian work culture

  • Work-life Harmony

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • corporate gym

  • corporate sports team

  • christmas gifts

  • charity initiatives

  • modern & ergonomic eco-office

  • bike parking

  • electric vehicle charging stations

Recruitment stages

CV Analysis


Telephone contact


1st Recruitment meeting


Tests (optional)


2nd Recruitment meeting (optional)




DSV Group is one of the world’s leading transport, freight forwarding and logistics companies. Our headquarters are located in Denmark and our offices – in more than 90 other countries.

DSV consists of following divisions: DSV ISS | DSV Road | DSV Air&Sea | DSV Solutions | DSV Services.

DSV International Shared Services (DSV ISS) in Warsaw is in a phase of dynamic development. We employ more than 1200 fantastic people and this number is constantly increasing.

We provide global services within areas like: Finance & Accounting, Claims, Customs, IT, Process Automation, Customer Reporting & Data Quality, HR & Administration, Back Office.

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Take a 360-degree Virtual Tour of the DSV ISS Office

  • https://social.dsv.com/2QS