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Team Leader with English

Genpact PL

  • Opolska 112, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment

Genpact PL

Opolska 112

Kraków

Your responsibilities

  • Supervising a group of agents, with the main responsibility of coaching, reporting, executing action plans, maintaining utilization and day to day operational management

  • Ensuring achievement of SLA targets

  • Conducting daily and weekly meetings to share business updates

  • Conducting RCA to identify drivers impacting performance, and works closely with QAs and Trainers to improve team performance

  • Working closely with subject matter experts issues as well as manage the queue and productivity of their teams

Our requirements

  • Advanced level of English, min B2.

  • Solid understanding of workflow, tools used for providing services

  • Previous experience in managing team

  • Experience working as an Agent in same/similar workflows

  • Willingness to learn and work on a dynamic project

  • This job will request working in a 24/7 schedule with alternating shifts and reviewing content that might be highly egregious in nature, every day

What we offer

  • Attractive salary

  • Stable job offer - employment contract

  • Work in the multicultural environment

  • Possibility of development

  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, Lunchpass, biking policy)

Genpact PL

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.