Team Leader with English
- Opolska 112, KrakówKraków, Lesser Poland
- offer expired a month ago
- contract of employment
- manager / supervisor
- remote recruitment
Supervising a group of agents, with the main responsibility of coaching, reporting, executing action plans, maintaining utilization and day to day operational management
Ensuring achievement of SLA targets
Conducting daily and weekly meetings to share business updates
Conducting RCA to identify drivers impacting performance, and works closely with QAs and Trainers to improve team performance
Working closely with subject matter experts issues as well as manage the queue and productivity of their teams
Advanced level of English, min B2.
Solid understanding of workflow, tools used for providing services
Previous experience in managing team
Experience working as an Agent in same/similar workflows
Willingness to learn and work on a dynamic project
This job will request working in a 24/7 schedule with alternating shifts and reviewing content that might be highly egregious in nature, every day
What we offer
Stable job offer - employment contract
Work in the multicultural environment
Possibility of development
Benefits (Insurance, Luxmed, Multisport, additional vacation days, Lunchpass, biking policy)
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.