Oferta pracy

Team Leader with English

CONECTYS POLAND sp. z o.o.About the company

  • Półwiejska 42, Poznań
    Poznań, Greater Poland
  • Offer expired a month ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • manager / supervisor

CONECTYS POLAND sp. z o.o.

Półwiejska 42

Poznań

Your responsibilities

  • Consulting for the Client(s) in the start-up phase of projects by performing a Due Diligence study of the needs and by delivering detailed implementation reports

  • Managing day to day operational interactions with the Client(s)

  • Coordinating day-to-day activities to meet or exceed Service Level Agreements

  • Reporting on the overall performance of the team and suggest possible areas of improvement

  • Managing staff schedules, staff recruitment, training, performance evaluation, monitoring

  • Defining and managing the tasks, roles, and responsibilities of the customer teams

Our requirements

  • Ability to assimilate information and learn quickly, self-study oriented

  • C1 level of English

  • Easily adaptable to new circumstances, technologies, and procedures

  • Well-organized and able to handle administrative tasks efficiently

  • At least 1-2 years experience in managing a team of at least 10 people (preferably in the BPO industry), with a sufficient understanding of People Management, tools, processes, and methodologies

  • Experience in a complex operational environment – ex. Customer Service, Help Desk, BPO

  • Ready to work on a shift rotating schedule, including the weekends and national holidays

What we offer

  • Working on an international project

  • Working from home (during the Covid-19 pandemic)

  • Multicultural and multilingual environment

  • Working with social media and new internet technologies

  • The office located in the city center

  • Benefits: medical healthcare & meal tickets

  • Benefits

  • flexible working time

  • fruits

  • integration events

  • meal passes

CONECTYS POLAND sp. z o.o.

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth.

We also strongly believe in Fun @ Work, so much that we've made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.

We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

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