flexible working time
- Półwiejska 42, PoznańPoznań, Greater Poland
- Offer expired a month ago
- Remote recruitment
- Remote work
- contract of employment
- manager / supervisor
Consulting for the Client(s) in the start-up phase of projects by performing a Due Diligence study of the needs and by delivering detailed implementation reports
Managing day to day operational interactions with the Client(s)
Coordinating day-to-day activities to meet or exceed Service Level Agreements
Reporting on the overall performance of the team and suggest possible areas of improvement
Managing staff schedules, staff recruitment, training, performance evaluation, monitoring
Defining and managing the tasks, roles, and responsibilities of the customer teams
Ability to assimilate information and learn quickly, self-study oriented
C1 level of English
Easily adaptable to new circumstances, technologies, and procedures
Well-organized and able to handle administrative tasks efficiently
At least 1-2 years experience in managing a team of at least 10 people (preferably in the BPO industry), with a sufficient understanding of People Management, tools, processes, and methodologies
Experience in a complex operational environment – ex. Customer Service, Help Desk, BPO
Ready to work on a shift rotating schedule, including the weekends and national holidays
What we offer
Working on an international project
Working from home (during the Covid-19 pandemic)
Multicultural and multilingual environment
Working with social media and new internet technologies
The office located in the city center
Benefits: medical healthcare & meal tickets
CONECTYS POLAND sp. z o.o.
Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth.
We also strongly believe in Fun @ Work, so much that we've made it one of our core values.
We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.
We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.