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Team Leader with French

  • Wrocław, dolnośląskie pokaż mapę
  • Kierownik
  • 27.02.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Team Leader with French
    Workplace: Wrocław
    Ref. no: WRO00211
    EY Global Delivery Services means 29.500 specialists providing globally IT, HR, finance, project management and strategic business services to EY member firms. In addition we deliver support and solutions to clients from all over the world. 
    The opportunity
    Your role will be to supervise Business Support Services team and manage the service delivery needs and operations of the team from Wroclaw, Poland. You will have proven experience of client management, people management and the ability to handle and resolve service delivery concerns. You will work closely with the onshore teams and other members of the Business Support Services team in order to ensure the smooth functioning of the operations.
    Your key responsibilities
    • Build and maintain exceptional and strong relationships with Customers;
    • Own, monitor and maintain the performance of Business Support Services team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business;
    • Identify training needs, development plans  and coordinate team resources to execute new reporting and monitoring projects and initiatives;
    • Define strategies to develop and enhance existing service offerings, revenue opportunities with plans in place, e.g. resource requirements, to deliver those services;
    • Identifying, evaluate and assess individual training and development areas for all members of the team. Ensure appropriate level of support is in place for all team members. Ensure our performance management processes are in place and embedded across the team. ;
    • Actively contribute to improvements of the tools, systems and procedures used by the Business Support Services team. Identify issues and propose solutions;
    • Actively monitor and analyze instructions, workflow and assignments to ensure the operations of the team is run efficiently. Anticipate future resource requirements;
    • Acting as the quality control person in the supervised process.
    Skills and attributes for success
    • Minimum 3 years relevant work experience as team coordinator or people leader;
    • Experience in risk or procurement area would be an asset;
    • Very strong analytical skills;
    • Understanding of business environment for such services, able to investigate on new opportunities for promotion and offer for new clients;
    • Experience in transitioning of processes and/or setting-up new teams;
    • Excellent communications skills;
    • Fluent French (written and oral) at least C1;
    • Very Good English (written and oral) at least B2;
    • Proven experience of working within a global environment, across borders with people from other cultures;
    • Demonstrable ability to interact with leadership, stakeholders and peers.
    What we look for

    We’re interested in hiring a professional team leader who is able to build trust between team members, inspire and motivate them for achieving goals. Team leader we are looking for will always make effort to learn and practice to improve his/her skills.

    What working at EY GDS offers
    EY GDS offers work in multinational, well known company among professionals. You will work due to high, international work standards and you will have a great opportunity to reinforce your leadership skills.
    Join us in building a better working world.