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Team Leader with German

  • Wrocław, dolnośląskie pokaż mapę
  • Kierownik
  • 04.01.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    EY Global Delivery Services means 27,000 specialists providing globally IT, HR, finance, project management and strategic business services to EY member firms.In addition we deliver support and solutions to external clients from all over the world.

    Team Leader with German
    Workplace: Wrocław
    Ref no: WRO001Y4
    The opportunity
    Your role will be to supervise Business Support Services team and manage the service delivery needs and operations of the team from Wroclaw, Poland. You will have proven experience of client management, people management and the ability to handle and resolve service delivery concerns. You will work closely with the onshore teams and other members of the Business Support Services team in order to ensure the smooth functioning of the operations.

    Your key responsibilities
    You will be building and maintaining strong relationships with customers and Business Support Services team.
    • Own, monitor and maintain the performance of Business Support Services team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business;
    • Identify training needs, development plans  and coordinate team resources to execute new reporting and monitoring projects and initiatives;
    • Define strategies to develop and enhance existing service offerings, revenue opportunities with plans in place, e.g. resource requirements, to deliver those services;
    • Identifying, evaluate and assess individual training and development areas for all members of the team. Ensure appropriate level of support is in place for all team members. Ensure our performance management processes are in place and embedded across the team. ;
    • Actively contribute to improvements of the tools, systems and procedures used by the Business Support Services team. Identify issues and propose solutions;
    • Actively monitor and analyze instructions, workflow and assignments to ensure the operations of the team is run efficiently. Anticipate future resource requirements.
    Skills and attribute for success
    • Minimum 3 years relevant work experience as team coordinator or people leader
    • Understanding of business environment for such services, able to investigate on new opportunities for promotion and offer for new clients
    • Experience in transitioning of processes and/or setting-up new teams
    • Excellent communications skills
    • Fluent German (written and oral) at least C1
    • Very Good English (written and oral) at least B2
    Ideally, you’ll also have
    • Proven experience of working within a global environment, across borders with people from other cultures
    • Demonstrable ability to interact with leadership, stakeholders and peers
    What we look for
    We’re interested in hiring a professional team leader who is able to build trust between team members, inspire and motivate them for achieving goals. Team leader we are looking for will always make effort to learn and practice to improve his/her skills.
    What working at EY GDS offers

    In EY GDS you can count on stable employment and upgrading your career. You will meet people and gain important knowledge and insights that will stay with you throughout your professional life. You'll also have a chance to enjoy our benefits such as private medical and life care, language classes, Intellectual Property Tax Benefit or MultiCafeteria.

    EY GDS offers work in multinational, well known company among professionals. You will work due to high, international work standards and you will have a great opportunity to reinforce your leadership skills. Join us in building a better working world.