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Team Manager (ITID ES)
HSBC Service Delivery (Polska) Sp. z o.o.
- Kapelanka 42a, Dębniki, KrakówKraków, Lesser Poland
- valid for 22 daysuntil: 09 Jun 2022
- contract of employment
- full-time
- team manager
- home office work, hybrid work
- remote recruitment
- запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
HSBC Service Delivery (Polska) Sp. z o.o.
Kapelanka 42a
Dębniki
Kraków
Your responsibilities
Managing multiple team workloads and priorities
People and performance management
Engaging with stakeholders to define use cases
Establishing benefits and how to measure them
Ensuring the services provided are current (eg at the right version level or patch level)
Aligning the Teams’ strategies to the organisational goals.
Developing staff
Our requirements
A self-motivated team player with excellent organisation and people skills
Effective communicator with the ability to build and maintain relationships at all levels
Able to work under pressure and meet tight deadlines
Proficiency in English language speaking and writing skills required.
Experience of working with global team across geographies and cultures
Optional
Knowledge and understanding of Service Orchestration and Automation Platforms
ITIL
Agile ways of working awareness
What we offer
Stable job in professional team
Interesting path of career in an international organization
Private health care, employees’ benefits
Flexible working pattern and possibility of home working
Casual dress code
Cultural exchange
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
corporate sports team
doctor’s duty hours in the office
retirement pension plan
corporate library
no dress code
video games at work
coffee / tea
parking space for employees
leisure zone
extra social benefits
employee referral program
opportunity to obtain permits and licenses
charity initiatives
family picnics
extra leave
Recruitment stages
1
Phone interview
2
Online assessment
3
Zoom interview
4
Welcome to HSBC!
About the role
The role will be part of the management team and contributing to the overall strategy of the Platform.
HSBC offers a wide variety of training across multiple disciplines that the role holder will have available to them to help develop their career.
About the project
Digital Business Automation are a global function within IT Infrastructure Delivery with approximately 250 staff in 13 countries. We are responsible for defining and implementing the strategy for a number of critical products across the organisation, as well as ensuring their availability, recoverability and security.
The successful candidate will lead a number of PODs (or Teams). The role is a senior one that will be part of the Executive Committee and will have the ability to influence the direction and the strategy for our Platform.
The PODs related to this role provide services that make IT easier to consume in HSBC and are pivotal to the success of our services. We are looking for a pro-active, technology aware, senior manager who can help drive the people and the tools in the direction that will deliver the best benefit to our organization.
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.