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Team Manager - Project Workflow Desk

  • Warszawa, mazowieckie
  • Specjalista
  • 2017-02-06

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer's 20,000 employees are based in more than 40 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.

    In order to strengthen our Global structures we are looking for a:

    Team Manager
    Project Workflow Desk

    Responsible for day to day management of the Global Service Excellence Desk team, governing inbound work from Premier and other globally-managed multinational clients, identifying and escalating service issues ensuring they are addressed and that the level service delivery is in line with client expectations.  Day to day management of Workflow Project Senior Specialists team, to include deployment, management, and development.  Reporting to leadership on the effectiveness of service delivery across main clients portfolio, identifying problem areas and trends and suggesting possible actions to mitigate.  


    • Governance of the inbound service delivery for Globally-managed clients in all geographies;
    • Putting procedures in place to monitor and govern delivery including ensuring appropriate peer review and where necessary partnering with specialists on escalation and resolution of inbound issues;
    • Management of the Project Workflow Team senior Specialists;
    • Ensuring proper deployment of team resources;
    • Checking if the team is following proper processes, and properly reviewing work;
    • Recruiting and training new team members in processes, procedures, and technology;
    • Reporting service desk effectiveness and service delivery status;
    • Exploring ways to further expand and leverage the Team.


    • 7 – 10 years of relevant experience;
    • 4 + people management experience;
    • University degree;
    • Fluent English is a must;
    • Other major European languages will be considered as a great asset;
    • Strong organization and planning skills (project management)


    • Competitive salary
    • The opportunity to gain valuable experience in an international organization
    • Work with young, dynamic colleagues, and leaders who are committed to exceeding the high standards set by our clients and by ourselves
    • Attractive benefits package (including private healthcare, lunch card, life insurance, savings plan and sport benefits)

    Join a young team of individuals whose shared goal is client satisfaction!

    Please send your application (CV) in English.

    Please include the following statement: "Wyrażam zgodę na przetwarzanie moich danych osobowych w dokumencie CV zarówno na potrzeby prowadzonej rekrutacji jak również po jej zakończeniu. Jednocześnie wyrażam zgodę na pozostawienie przekazanego dokumentu CV przez pracodawcę oraz przetwarzania moich danych osobowych w celu tworzenia i prowadzenia elektronicznej bazy danych, co umożliwi wykorzystanie moich danych osobowych w kolejnych procesach rekrutacyjnych zgodnie z ustawą o ochronie danych osobowych z dnia 29 sierpnia 1997 r. ( Dz. U z 2002 nr 101, poz. 926)