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Team Manager with Hungarian for Social Media Field (m/f/d)

TELUS International

TELUS International

aleja Grunwaldzka 472b

Oliwa

Gdańsk

Your responsibilities

  • Managing day-to-day operations

  • Ensure consistent quality and productivity across channels

  • Coaching, shadowing and supporting employees

  • Support in process development

  • Conducting feedback and conversations with employees

  • Monitoring, reporting and analysis of KPIs relevant to the project

Our requirements

  • 3 + years’ experience at handling customers within service/technical fields

  • Fluency and excellent communication skills in English

  • Proficiency in Hungarian language both written and spoken

  • Ability to identify training needs and support development of programs

  • Excellent organizational skills and detail-oriented approach to problem solving

  • Previous personnel management experience with technical fields within Call Center environment

  • Moderate understanding of business process improvement methods

  • Demonstrated proficiency in multi-tasking and prioritization

What we offer

  • Fixed remuneration and a performance-based bonus

  • Freedom to implement your own ideas in a highly motivated team

  • Close cooperation with other departments

  • Internal training and learning opportunities

  • Career opportunities in an international company

  • Committed and motivated Team

  • A modern office in the Olivia Business Center complex with modern workplaces as well as free drinks and fruits

  • Private medical healthcare

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • flexible working time

  • fruits

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • leisure zone

  • employee referral program

  • charity initiatives

  • dofinansowanie do okularów

TELUS International

Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

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