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Team Member Services Associate with Italian

Qurate Retail Group Global Business ServicesAbout the company

  • Wielicka 30, Kraków
    Kraków, Lesser Poland
  • Offer expired 21 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Qurate Retail Group Global Business Services

Wielicka 30

Kraków

Your responsibilities

  • The HR Services Associate serves as employees’ first point-of-contact for questions about HR policies and processes, and executes against key HR processes as assigned (i.e. Compensation, Talent Acquisition, Employee Relations, Organizational Effectiveness, etc.). The Associate is responsible for answering employees’ queries, educating them about Workday and/or knowledge management system or routing them to the appropriate individual while tracking all customer contact in the internal corporate database.

Our requirements

  • Have customer, service mind-set and a proactive way of working to service the customers in a “can do” attitude

  • Speak fluent English and Italian (B2 level minimum)

  • Have up to 1 year of experience in HR/HR Services or Customer Service

  • Want to develop within the field of HR

  • Experience in working in HR systems such as Workday and strong working knowledge of MS Office will be a strong asset

  • Experience using Case Management software is an asset

  • Present excellent communication skills, ability to operate in international, matrix organization and consumer oriented attitude

  • Have the ability to work independently and as a team member

  • Are able to handle multiple tasks simultaneously in a fast-paced environment

What we offer

  • Real job experience from day one, based on the employment contract

  • Being a part of the Team and exposure to our global business and how we work across a variety of markets including, the US, UK, Germany and Italy.

  • Open and trusted teamwork in which we value fun along the way.

  • Casual atmosphere and all of that you will experience in our modern office.

  • Competitive benefits that include private medical care, life insurance, multisport.

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • no dress code

  • video games at work

  • coffee / tea

Qurate Retail Group Global Business Services

The Qurate Retail Group offers the most engaging shopping experiences, combining the best of retail, media and social. In addition to being the world leader in video commerce, the Qurate Retail Group is #3 in ecommerce in North America and #3 in mobile commerce in the US.

The Qurate Retail Group consists of eight leading retail brands: QVC, HSN, zulily, Ballard Designs, Frontgate, Garnet Hill, Grandin Road and Improvements and reaches over 360 million homes worldwide through 17 television networks and multiple ecommerce sites, social pages, mobile apps, print catalogs and in-store destinations .The Qurate Retail Group delivers increasingly personalized content to customers through data analytics and machine learning.

Qurate Retail Group Global Business Services center in Cracow is a member of the Quarte family that offers world-class Finance, HR, IT and Legal services to Quarte team members in Germany, Italy, Poland, the United Kingdom and the United States. Our GBS Centre is an exceptional facility, with an efficient and remarkable design and culture.

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