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Tech Support Engineer

Fudo Security Sp. z o.o.

12 00016 000 net (+ VAT) / mth.
  • offer expired over a month ago
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • Immediate employment
  • remote recruitment

Fudo Security Sp. z o.o.

Aleje Jerozolimskie 178

Włochy

Warszawa

Technologies we use

Expected

  • SQL

  • Active Directory

  • Windows Server

  • VMware

  • PostgreSQL

Optional

  • Unix

  • IT Security

Operating system

About the project

What does our Tech support do?

Our Technical Support Team provides high quality support within post-sale service for Fudo’s Clients, both – polish and international ones. Throughout constant back up - starting with participation in product implementation up till solving daily Clients’ difficulties – Technical Support Team efforts impact on Fudo’s growth.

Your responsibilities

  • Analysis and answering Clients’ queries and technical problems.

  • Keeping contact with Clients, at times – personal within business trips.

  • Cooperation with Development Team in identification and solving unusual issues.

  • Contribution to products implementations and environment integration.

  • Preparing software testing environment.

Our requirements

  • Skills in network issues and protocols (TCP/IP).

  • Experience in Linux and Windows operating systems.

  • Focus on work in tech support and willingness to learn.

  • Knowledge of databases (preferably PostgreSQL).

  • Positive attitude and mindset focused on improvements.

  • Inquisitiveness and focus on Client’s needs.

  • Level of English enabling to carry out tasks.

Optional

  • Insight into Unix systems.

  • Being familiar with IT security issues.

This is how we organize our work

Team size

  • 1-5

This is how we work

  • in house

What we offer

  • Possibility to work on unique product with international outreach.

  • Contribution to open source voluntary projects focused on technological development.

  • Currently - fully remote work & but also a possibility to work from the office, if you prefer.

  • Spacious and modern office with access to free drinks and snacks.

  • Office Wednesdays every two weeks with office lunch and time to meet personally.

  • Benefits - Medicover, Multisport Plus, life insurance (Uniqa), English classes during work hours, subsidies for glasses, birthday and occasional presents.

  • Business work tools (development standard laptop and others if needed).

  • Cooperation in the form of contract of employment or B2B and benefits.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • mobile phone available for private use

  • computer available for private use

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • parking space for employees

Recruitment stages
1

Send us your CV

2

Meet with us

3

Decision and onboarding

Methodology

  • Issue tracking toolZendesk

  • Shift workwork from 4 p.m. to midnight every few weeks

  • Team size1-5

  • Working hoursflexible but in general 9:00 - 17:00

Fudo Security Sp. z o.o.

Fudo has been successfully working in the IT security industry creating tools for monitoring and privileged access management. We bring passionate people in our professional space and work together every day to deliver value and quality to our users. Passion, enthusiasm and result-orientation are part of our work culture.

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