Oferta pracy

Technical Change Coordinator

Fujitsu Technology Solutions Sp. z o.o.

  • Lower Silesia

    Lower Silesia
  • offer expired over a month ago
  • contract of employment, B2B contract
  • full-time
  • manager / supervisor
  • home office work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Technologies we use

Operating system

Your responsibilities

  • Evaluating change plans and schedules. Planning activities, include scheduling the change request, assessing risk and impact, creating plans, defining and sequencing the tasks needed to accomplish the change request, and organising people and resources for each task.

  • Gathering relevant information based on the type of change being

  • Conducting post-implementation reviews to validate the results of the change request

  • Use the defined process and tool to manage changes

  • Recommend changes to ensure a mature Data Center infrastructure and effective service.

  • Perform all changes necessary to provide the services, while complying with all required service levels.

  • Coordinate planned change activities and resources, onsite and offsite

  • Proceed with all change related tickets in the service scope

  • Configuration item management - operational (updating CMDB)

  • Perform extensive testing of changes on the infrastructure before implementing to the production environment

  • Ensure that systems unavailability during maintenance windows is not taking longer than required for the purpose of the system maintenance. (maintence slot)

  • Performing routine maintenance activities at regular times, which are planned and approved in advance.

  • Provide appropriate information about the progress of the maintenance activities to affected stakeholders periodicaly.

  • Supporting on Implementing emergency changes.

  • Logging and recording activities in the ITSM toolset/Ticketing tool

  • Update and/or create relevant documentation such as the operation manual (OM) or the technical architecture document (TAD)

  • Record changes to appropriate tools and documents (HLDs, LLDs, CMDB records) post to change activities

  • Respond to requests for change from authorized persons and implement changes based on approved and known procedures.

  • Reception and evaluation of Standard and Non-Standard Changes

  • Record the change request to the pre-defined ITSM tool.

  • Take care that RfC information is provided by the resolver groups and defined template is filled accordingly

  • Assess Change request including Impact and Risk rating and Change categorization.

  • Review proposed change steps, tasks and timelines

  • Plan change and coordinate work planning (runbook)

  • Obtain all necessary change approvals.

  • Ensure that build and test will be done in an adequate manner using proper tools and methodology

  • Monitor changes on the system and activities caused by removals, upgrades, component replacements and migrations.

  • Initiate and manage the Post Implementation Review. Consolidate and store the results.

  • Close the change request after review and final committment by the requester

  • Assign and keep-up clear responsibility for single changes throughout the process.

  • Regular and timely submission of proposed changes respecting the preparation and lead times.

  • Provide status reports on planned changes including detailed description of steps and timelines

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • integration events

  • leisure zone

  • extra social benefits

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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