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Technical Client Advocate

  • Katowice, śląskie
  • Uniwersytecka 18, 40-007 Katowice, Polska pokaż mapę
  • Specjalista
  • 19.06.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Ready to work for a truly global company? Apply today!

    Technical Client Advocate
    Location: Katowice

    Your Role

    The Technical Client Advocate will be responsible for communicating solution timelines to customers (internal or external) including Account Managers. Key to success in this role will be excellent communication skills, client focus and ability to identify and solve a wide range of issues.

    Responsibilities

    • Assess individual customer cases and assist with prioritization within the TSC and potential L3/Development
    • Communicate with customers (internal or external) and Account Managers concerning case status, prioritization, and resolution plans
    • Ensure incidents are effectively managed and communicated to resolution
    • Work with internal client facing groups to identify and track critical customer situations
    • Work with all client facing team members to ensure HireRight’s change management and escalation processes are adhered to and appropriately utilized
    • Establish a close working relationship with teammates, Account Managers, and management staff
    • Keep current the status/resolution plan for critical issues and communicate to proper stakeholders (e.g. Account Management, Operations, Development)
    • Establish a close working relationship across multiple departments
    • Act as a point of contact for all client facing groups to ensure timely and accurate responses to customer requests
    • Track all critical customer requests on internal development road-map and ensure timely delivery to meet customer needs
    • Monitor, document, and communicate service level attainment for key applications and support processes

    About You

    • Bachelor’s Degree or equivalent combination of education and work experience
    • To be fluent in English
    • To have excellent written and oral communication skills
    • To be able to learn and support new products and systems quickly
    • To have experience in customer support roles (experience in application support in high volume support center is NOT required but will be an asset)
    • Knowledge of Jira and Cherwell would be an asset
    • Knowledge of PL/SQL and Oracle database structures would be an asset

    We Offer

    HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:

    Private Medical Care
    Lunch Vouchers
    Group Life Insurance
    Coffee, Tea, Hot Chocolate
    Football & Running Teams
    Bonus Plans
    Friendly Atmosphere
    Career Path & Opportunities to Grow
    Multi-sport / Edenred card
    Paid Lunch Break (30 Minutes)
    Language Courses (English / French / German)
    Football Table, Darts, TV
    Social Fund (Holiday Allowance, Glasses Voucher)
    Summer & Winter Party
    Professional Training
    Private Medical Care
    Multi-sport / Edenred card
    Lunch Vouchers
    Paid Lunch Break
    (30 Minutes)
    Group Life Insurance
    Language Courses
    (English / French / German)
    Coffee, Tea, Hot Chocolate
    Football Table, Darts, TV
    Football & Running Teams
    Social Fund (Holiday
    Allowance, Glasses Voucher)
    Bonus Plans
    Summer & Winter Party
    Friendly Atmosphere
    Professional Training
    Career Path
    & Opportunities to Grow

    About Us

    HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. NAPBS accredited and based in Irvine, CA, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide

    If you would like to join us in accomplishing our mission, please send us your CV in English using “Apply” button below:

     

    View all our current vacancies visit: www.hireright.com/emea/careers 

    HireRight Katowice received a Manpower ‘Friendly Work Environment’ award.
     
    For more information about our company and Katowice office, please be sure to visit us on Facebook - https://www.facebook.com/hirerightPL/

    HireRight is an Equal Opportunity Employer

    „Zgodnie z art. 24 ust. 1 ustawy z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r., Nr 101, poz. 926 z późn. zm.) informuję, iż administratorem danych osobowych przekazanych przez Panią/Pana dobrowolnie w celu przeprowadzenia rekrutacji jest HireRight Poland Sp. z o.o. z siedzibą w Katowicach przy ul. Uniwersyteckiej 18. Dane osobowe będą udostępnianie tylko i wyłącznie podmiotom upoważnionym na podstawie przepisów prawa. Posiada Pani/Pan prawo dostępu do treści swoich danych oraz ich poprawiania”.

    „Jeżeli chcesz, aby po zakończeniu rekrutacji Twoje CV pozostało w bazie danych HireRight Poland Sp. z o.o. z siedzibą w Katowicach przy ul. Uniwersyteckiej 18 w celu wykorzystania w przyszłości, zamieść w swoich dokumentach aplikacyjnych poniższą zgodę.

    Wyrażam zgodę na archiwizację i wykorzystywanie w przyszłych procesach rekrutacyjnych mojego CV i innych dokumentów aplikacyjnych, dla potrzeb związanych z ewentualnym przyszłym procesem rekrutacji, zgodnie z ustawą z dnia 29 sierpnia 1997 roku o ochronie danych osobowych (tj.Dz. U. z 2002 r., Nr 101, poz. 926 z późn. zm.).”