Infor

Technical Client Support Specialist with German

InforO firmie

  • Wrocław, dolnośląskie

  • Ważna jeszcze 18 dni
    8 Marzec 2020
  • Specjalista

Infor is a $3B enterprise software provider and strategic technology partner for more than 68,000 organizations worldwide. Infor is owned by Golden Gate Capital and Koch Equity Development. Our software is purpose-built for specific industries, providing complete suites designed for progress – for individuals, businesses, and across networks. We believe in the beauty of work, the importance of relationships, and the collective power of ideas to drive significant positive change.


Designed for Progress incorporates two powerful concepts:

  • Design, which represents Infor’s commitment to designing with purpose and intent so our work reflects the changing behaviors and expectations of our users and how they view the world. Our goal is to empower both individual employees and organizations by putting users first, building beauty into everything we do, and redefining expectations for the way software looks, feels, and functions.
  • Progress, which Infor defines as partnering with customers to drive significant positive change. We are proud of the role we play in helping organizations move forward with their own visions of progress, whether that means small steps that make every day a little easier or giant leaps that impact mankind.

From our deep investments in the future to our commitment to making customers successful every day, everything about Infor is designed for progress. Our Values Set Us Apart

Technical Client Support Specialist with German

Miejsce pracy: Wrocław
Nr ref.: 88128

Position Summary


Resolves clients' questions or problems on use of product (area payroll) over the telephone or Internet focusing on product functionality. If needed conveys customer feedback to product development staff and co-operates with development in order to clarify the issue. Promotes and maintains a high quality, professional, service-oriented company image among users and team.  Contributes information to the Support knowledge base. Manages workload effectively following Global Support procedures to ensure successful completion of tasks. Takes initiative to constantly develop skills given functional area of the product.

Key Responsibilities

  • Serve as primary support liaison between company and customer and documents incidents in required tracking system
  • Analyze reported issues, if necessary, checks it directly on customer´s end and reproduces in internal system
  • Participate in issue solving process
  • Communicate with Development and other departments whenever necessary
  • Upon request participate in special projects or teleconferences with customer 
  • Maintain Support knowledge base – internal or public entries, publish product information provided by Product Management

Key Requirements/Experience 

  • Basic to good business knowledge in area payroll (German payroll would be an asset).
  • Very good command of German (C1-2)
  • strong communication skills
  • good analytical skills
  • readiness to speak to customers

Infor employees have:

  • A sense of urgency - Conduct your work with intensity and      speed. Huddle fast. Make fact-based decisions. Use good judgment. Keeping the initiatives moving. Repeat.
  • A  passion for customer success – Be responsive. Follow through on promises. Reject mediocrity. Be obsessive  about doing better. Be accessible and communicate proactively. Be      selfless. Work as One Infor.
  • A  thirst for innovation – Be curious. Be a change agent. Some ideas will prove out, and other      will not. Fail fast. Iterate. Stay ahead of technology.
  • A focus  on results - Never ignore results and facts.      Learn and adjust. Focus on quality in all that you do. Do more of what work; less of what is not working. Invest your time in value creation. Act like an owner with an adaptive,      entrepreneurial spirit.
  • A sense of community - Show compassion and caring for others. Be socially responsible. Be inclusive.

Infor is a $3B enterprise software provider and strategic technology partner for more than 68,000 organizations worldwide. Infor is owned by Golden Gate Capital and Koch Equity Development. Our software is purpose-built for specific industries, providing complete suites designed for progress – for individuals, businesses, and across networks. We believe in the beauty of work, the importance of relationships, and the collective power of ideas to drive significant positive change.


Designed for Progress incorporates two powerful concepts:

  • Design, which represents Infor’s commitment to designing with purpose and intent so our work reflects the changing behaviors and expectations of our users and how they view the world. Our goal is to empower both individual employees and organizations by putting users first, building beauty into everything we do, and redefining expectations for the way software looks, feels, and functions.
  • Progress, which Infor defines as partnering with customers to drive significant positive change. We are proud of the role we play in helping organizations move forward with their own visions of progress, whether that means small steps that make every day a little easier or giant leaps that impact mankind.

From our deep investments in the future to our commitment to making customers successful every day, everything about Infor is designed for progress. Our Values Set Us Apart

Technical Client Support Specialist with GermanNumer ref.: 88128

Position Summary


Resolves clients' questions or problems on use of product (area payroll) over the telephone or Internet focusing on product functionality. If needed conveys customer feedback to product development staff and co-operates with development in order to clarify the issue. Promotes and maintains a high quality, professional, service-oriented company image among users and team.  Contributes information to the Support knowledge base. Manages workload effectively following Global Support procedures to ensure successful completion of tasks. Takes initiative to constantly develop skills given functional area of the product.

Key Responsibilities

  • Serve as primary support liaison between company and customer and documents incidents in required tracking system
  • Analyze reported issues, if necessary, checks it directly on customer´s end and reproduces in internal system
  • Participate in issue solving process
  • Communicate with Development and other departments whenever necessary
  • Upon request participate in special projects or teleconferences with customer 
  • Maintain Support knowledge base – internal or public entries, publish product information provided by Product Management

Key Requirements/Experience 

  • Basic to good business knowledge in area payroll (German payroll would be an asset).
  • Very good command of German (C1-2)
  • strong communication skills
  • good analytical skills
  • readiness to speak to customers

Infor employees have:

  • A sense of urgency - Conduct your work with intensity and      speed. Huddle fast. Make fact-based decisions. Use good judgment. Keeping the initiatives moving. Repeat.
  • A  passion for customer success – Be responsive. Follow through on promises. Reject mediocrity. Be obsessive  about doing better. Be accessible and communicate proactively. Be      selfless. Work as One Infor.
  • A  thirst for innovation – Be curious. Be a change agent. Some ideas will prove out, and other      will not. Fail fast. Iterate. Stay ahead of technology.
  • A focus  on results - Never ignore results and facts.      Learn and adjust. Focus on quality in all that you do. Do more of what work; less of what is not working. Invest your time in value creation. Act like an owner with an adaptive,      entrepreneurial spirit.
  • A sense of community - Show compassion and caring for others. Be socially responsible. Be inclusive.

Ogłoszenie archiwalne