Oferta pracy

Technical Customer Support Agent with Italian or French

Elavon Financial Services

  • Puławska 17, Warszawa
    Warszawa, Masovian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • remote recruitment

Elavon Financial Services

Puławska 17

Warszawa

Your responsibilities

  • Serve as technology liaison between end-users, business departments, and vendors;

  • Daily end-user support of all the technical solutions we offer to our customers (Terminal, PC solutions, integrated devices);

  • Ensure that a positive and professional image of the company is portrayed to customers and vendors at all times;

  • Ensure that all queries are dealt with efficiently and that appropriate urgency is afforded to the query;

  • Manage root cause analysis;

  • Keep abreast of any procedural changes to ensure that we are offering customers the most up to date information;

  • Aid Call centre in achieving Service Level Agreements by ensuring that daily, weekly monthly goals are met;

  • Working queries coming through dedicated mailbox as well as internal tickets.

Our requirements

  • Fluency in oral and written Italian or French;

  • Fluency in oral and written English or Polish;

  • Technical ability;

  • MS Office proficiency;

  • Excellent administrational skills;

  • Be a team player and able to work on own initiative;

  • Ability to work to set targets and deadlines;

  • Experience in Customer Service (nice to have);

  • Person specifications:

  • Advocate for the customer;

  • Ability to build relationships;

  • Collaborate;

  • Drive for results.

What we offer

  • Full time position, employment agreement;

  • No previous experience needed - we provide all necessary trainings;

  • Excellent package including complex medical care, group insurance, Multisport card, language classes;

  • Highly professional, multicultural environment and high standards of work;

  • Professional trainings, opportunity to develop career path in organizational structures, support in career planning;

  • Work in a dynamic team with a supportive inclusive culture and strong values;

  • Interaction with Clients and Colleagues across the globe;

  • Good atmosphere at work and comfortable working environment;

  • Opportunity to participate in social and community projects.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • dental care

  • no dress code

  • holiday funds

Elavon Financial Services

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Elavon is the innovative, secure, and global partner for your payment processing needs, whether you do business online, mobile, or in-person. For more than 25 years, Elavon has been a leader in payment processing, leveraging the world’s best technologies for our partners from large worldwide enterprises, to locally owned small businesses.

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Job Description

As a Technical Customer Support Specialist you would be responsible for executing your position's responsibilities in alignment with our core values and driving company success through performing the following tasks to the highest standards.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Location

Warsaw Office based (currently remote work until further notice)