flexible working time
Technical Customer Support Representative with Italian and English
CONECTYS POLAND sp. z o.o.About the company
- Półwiejska 42, PoznańPoznań, Greater Poland
- Offer expired a month ago
- Remote recruitment
- Remote work
- contract of employment
- specialist (Mid / Regular)
You will provide best-in-class customer service and problem resolution to customer queries
You will resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
You will initiate, manage, answer, and solves customers’ queries
You will professionally handle incoming requests from customers and ensures that issues are resolved both promptly and thoroughly at first contact (e.g., first call – accurate solution); assists all customer queries by offering precise, concise, complete, and within the agreed terms
A C1 level of Italian, both written & spoken
A B2 level of English, both written & spoken
Proficiency with Microsoft Office applications, especially in Excel
Standard Operating system understanding and Office tools knowledge
Web-based applications and database operating acquaintance and skills
What we offer
Soft Skills and Communication Training
Specific Training with access to our customers’ products
Professional work environment and international career opportunities
Office located in the heart of the city
Private medical healthcare (Medicover)
Meal tickets (Sodexo lunch pass)
CONECTYS POLAND sp. z o.o.
Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth.
We also strongly believe in Fun @ Work, so much that we've made it one of our core values.
We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.
We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.