Oferta pracy

Technical Customer Support Representative with Italian and English

CONECTYS POLAND sp. z o.o.About the company

  • Półwiejska 42, Poznań
    Poznań, Greater Poland
  • Offer expired a month ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

CONECTYS POLAND sp. z o.o.

Półwiejska 42

Poznań

Your responsibilities

  • You will provide best-in-class customer service and problem resolution to customer queries

  • You will resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution

  • You will initiate, manage, answer, and solves customers’ queries

  • You will professionally handle incoming requests from customers and ensures that issues are resolved both promptly and thoroughly at first contact (e.g., first call – accurate solution); assists all customer queries by offering precise, concise, complete, and within the agreed terms

Our requirements

  • A C1 level of Italian, both written & spoken

  • A B2 level of English, both written & spoken

  • Proficiency with Microsoft Office applications, especially in Excel

  • Standard Operating system understanding and Office tools knowledge

  • Web-based applications and database operating acquaintance and skills

  • Technical understanding

What we offer

  • Soft Skills and Communication Training

  • Specific Training with access to our customers’ products

  • Professional work environment and international career opportunities

  • Office located in the heart of the city

  • Private medical healthcare (Medicover)

  • Meal tickets (Sodexo lunch pass)

  • Multisport card

  • Benefits

  • flexible working time

  • fruits

  • integration events

  • meal passes

CONECTYS POLAND sp. z o.o.

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth.

We also strongly believe in Fun @ Work, so much that we've made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.

We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

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